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Info & FAQ

IMPORTANT INFORMATION

  1. We are now constructing a new cable car that is to open later this year . During construction, the treetop walk is accessible only on foot. From Bachledová Dolina it is a moderately challenging hike through a 2.6 km long forest with an elevation of 300 m. From Malá Franková it’s a less challenging trip up the meadow, approx. 1.1 km long. From Jezersko you can take a natural trail around Lake Jezero – a moderately challenging hike. We do not recommend taking the trail on the slopes of Jezersko – it’s steep and extremely demanding.
  2. The treetop walk is in the mountains where the weather can change very quickly and it is windy quite often, too. The trail leading to it is quite natural and leads through a forest. Please, dress accordingly (hiking shoes and suitable clothing).
  3. The terrain is not suitable for prams and wheelchairs. The hike may be quite challenging for young children and seniors. Consider that when planning your trip. Place small children in a baby carrier. You can rent the baby carrier at our souvenir stand near the hotel Bachledka – free for children up to 1 year, otherwise for a fee of 5 EUR. Upon reaching the treetop walk, you can put your children to a pram, which we rent free of charge.
  4. Tickets cannot be booked in advance, only directly at the entrance gate and can be paid by a credit card.
  5. The whole walk lasts approx. 3 – 4 hours.
  6. The last tickets are sold at 15:00. You need about 45 minutes to get from Bachledova to the treetop walk (consider parking, tickets purchasing etc.). To make sure you get to the treetop walk, we advise you to arrive sooner.
  7. If you come with a dog, you can leave it in dog crates available at the entrance. No animals are allowed to enter the treetop trail (no dogs, cats, ferrets, etc.)!
  8. Because of the ongoing construction works near the treetop walk, the toboggan is not open. We will inform you about its re-opening.

FAQ

Tickets and payment options

Where and how to buy tickets? Tickets are purchased at the cash desks right at the entrance to the treetops walk from 9:00. The sale ends one hour before closing, that is 15:00. To make sure you get to the treetops walk, we advise you to arrive sooner (the trip to the treetops walk takes around 1 hour).

How can I pay in the resort? At the cash desk, in shops and multiple bistros you can pay with euro / € / and by credit cards. Payments in other currencies (PLN, HUF) are not accepted.

Can I buy tickets online? No. Tickets can be bought only at the cash desks at the entrance to the treetops walk.

We are a group, do we need to que? No. Group tickets can also be purchased at the Infocentre in Bachledová Dolina valley where groups are handled first. Group tickets are also sold at the cash desk at the entrance to the treetops walk.

Can tickets be booked for a specific date – day and hour? No, advance booking is not possible. Due to the number of visitors and the occupancy of the car parks, it would be difficult to guarantee that you will get to the treetops walk in time. But do not worry, tickets cannot be sold out. Tickets are sold from 9:00 to 15:00.

Do you provide discounts for students, ISIC card holders, guests with booked accommodation, special card holders, disabled, or other discounts?
Ticket pricing takes into account various age groups and provides discounts for children, seniors and families. Disabled people with a disabled license (ZŤP-S) are entitled to a discount for themselves and the accompanying person (senior price ticket). Discounts cannot be combined.

You sell tickets on the Internet, why can’t you sent them by mail? Our online store sells only gift vouchers for your loved ones. We will send them printed by post. We do not sell tickets online.

Is there an ATM or an exchange office? There is no ATM or exchange office in the Bachledová Dolina valley at present. The nearest ATM is located in the village of Ždiar at the post office. In the future, we plan to install an ATM in Bachledova Dolina valley.

Trip with children

Is it possible to enter the treetops walk with a baby pram? During the construction of the new cable car way, the treetops walk is accessible only by foot. From Bachledová Dolina valley there is a 2.6 km long forest path. The forest path is not suitable for a pram, small children or persons with limited mobility. We recommend baby carriers. Prams can be rented free of charge at the entrance to the treetops walk.

Where can I rent a pram? Do you have enough prams? Are they for free?
Prams can be rented free of charge at the entrance to the treetop walk. There are 5 high-quality prams (MOON) available. The number has, so far, proven to be sufficient. The pram can be rented at the cash desk for a refundable deposit of € 20.

Where can I rent a baby carrier? Are they for free? A baby carrier can be rented at the Bachledka Hotel in the souvenir stand. Baby carriers Ergobaby are suitable for children under 1 year and can be rented free of charge for a refundable deposit of 20 €. A tourist baby carrier suitable for older children can also be rented at a price of 5 € + refundable deposit of 20 €.

Is the treetops walk suitable for a school trip? Yes, the treetops walk is a good choice for a school trip with children of different ages. According to our experience, schoolchildren have no problem hiking up the forest path leading to the treetop walk. Children can look forward to playgrounds and other attractions nearby as well as educational tables and various games.

Will our children manage the hike? The forest path to the treetops walk from Bachledova Dolina valley is 2.6 km long with an elevation of 300 m. By a normal tempo you can reach the treetops walk in about 45 minutes. Children aged 4 and older can handle the hike with breaks. Please, dress accordingly (shoes and clothing). You’re going to the forest, not to the city.

Is the treetops walk safe for children? Yes, all parts of the treetops walk are secured, so children are safe all the time. All parts of the treetops walk- railings, adrenaline barriers and others have a security metal net.

Seniors and disabled

Is the treetop walk barrier-free and disabled-friendly? The treetops walk itself is completely barrier-free and suitable for people with limited mobility. During the construction of the cable car way, however, we cannot provide a barrier-free entrance to the treetops walk. Therefore, we recommend people with limited mobility to postpone their visit and wait until the new cabin lift is opened which will ensure the barrier-free access to the treetops walk.

As a disabled senior, am I entitled to a discount? Yes, there is a reduced-price ticket for seniors. There is no reduced-price ticket for disabled visitors WITHOUT accompanying person (ZŤP-S).

We are a group of seniors, what discounts are we entitled to? As a group of over 20 people buying the same kind of ticket, you are eligible for a group discount, that is, 10% discount for the whole group + every 10th person has an entry for 1 €.

Groups

Is it necessary to report a group in advance? No, it’s not. You do not have to que if you are a group, you can skip the line and buy the group ticket at the Infocentre. Show the ticket before entering the treetops walk.

As a group, what discounts are we entitled to? As a group of over 20 people buying the same kind of ticket, you are eligible for a group discount, that is, 10% discount for the whole group + every 10th person has an entry for 1 €.

We are a mixed group, for example 10 adults and 10 children. Are we entitled to a group discount? No, the group discount applies only to 20 + identical tickets sold. Consider whether a group discount is really better than a discount for children.

Do we really need a guide? You do not need a guide during your visit to the treetops walk. You can go alone. Interesting information about local nature can be found on the educational boards located all along the trail.

Is there a guide? How can we book her/ him? The guided tours can be booked by phone at 052/449 81 01 or by mail at info@chodnikkorunamistromov.sk. There are several educational programs led by PIENAP employees.  The guided tours are in the Slovak language only.

We will come by a bus, where can we stop? The bus can take you up to the Bachledová Dolina valley and then wait for you at the car park. Parking fee – 10 €/ day.

We are an agency and take our clients to the treetops walk regularly, do we always have to pay for the entrance? No, agency guides may apply for a pass that entitle them to a free entry. The pass is issued at the Infocentre. You need to provide a photo and your company’s data.

Treetops walk and pets

Can my pet enter the treetops walk? No pets are allowed to enter the treetops walk, not even on a leash, in a carrier or a bag. There are special dog crates waiting for your pets at the entrance where you can leave your pets without worry (bowl with water provided). The crates are available for free, keys from crates are available for a refundable deposit of € 5 at the cash desk.

Parking

Where is the nearest car park? The nearest car park is in Malá Frankova, 1 km from the treetops walk. The road is steep and leads through a meadow.

How far is the treetops walk from the car park in the Bachledova Dolina valley?
From the car park in the Bachledova Dolina valley it is 2,6 km along the forest path with an elevation of 300 m. The trip takes about 45 minutes.

Which car parks belong to Bachledka? Bachledka owns car parks P1 and P2 in Bachledova Dolina valley, car park P3 Belské (about 1.5 km from Bachledova Dolina valley, on the left side of the road to Ždiar), car park P5 under the slope in Malá Franková and the car park P6 under the slope in the village of Jezersko.

How much is parking? The parking fee at our car parks marked with our logo and serviced by our staff is 3 € / day. A shuttle service to the Bachledová Dolina valley is included in the parking fee. Other car parks in Ždiar cost from € 3 to € 6. We cannot influence the price and conditions of other car parks.

Where and when does the shuttle bus stop? The Bachledka bus runs from 9:00 to 16:00, from the car park Ždiar Belské to the Bachledova Dolina valley. When entering the bus, it is necessary to show a parking bill from the car park operated by Bachledka. There are 2 shuttle buses in operation, one leaves every 20-30 minutes.

How can we get to Bachledka by public transport? At the bus stop “Bachledova dolina rázcestie” (1.5 km to the Bachledka resort) stop buses from Tatranská Javorina, Tatranská Lomnica, Poprad and Kežmarok. If you arrive by train, get off at Poprad and take a bus to Ždiar.

We were not allowed into the Bachledova Dolina valley by police, why?
If the car parks in Bachledova Dolina valley are full, all cars are diverted to other car parks. If the car park in the valley is not full, other cars are allowed into the valley.

The up-to-date news

What is the weather like? To find out what the weather is like, you can have a look at the webcam or follow weather forecasts for Ždiar.

Are you open if it rains or snow? The treetops walk is open in every weather unless in case of a storm or whirlpool. In bad weather, however, you will probably not enjoy your walk to the fullest. Views from the treetop walk will be obscured, you will see only the trees and the mist. The access road becomes muddy in the rain, too.

Do we have a place to hide if it starts to rain? Not really. The treetops walk is an outdoor attraction, and there is no large building near it that would provide a shelter. Some tourists may find a shelter in nearby bistros or restaurants on the top and in Bachledova Dolina valley, but they will certainly not provide shelter for everybody.

How many people are in the resort, will we get to the treetops walk?
The capacity of the treetops walk is limited. Take into consideration possible problems with parking, the time you need to get to the treetops walk and buy tickets. Therefore, we recommend not to wait until the last minute and be in Ždiar no later than 2.5 hours before the end of the opening hours. You never know how fast you park and how many people will be in the ticket que. You can also check the situation through webcams or phone us.

How long does it take to buy tickets? It depends on the number of people in the resort, time you arrive, day, weather. Generally, most people come between 10:00 and 15:00, when the waiting times are longer. Longer waiting times are usual for weekends and holidays.

Launch of new attractions

When will you launch the cable car way? We are working hard to build a new cable car way. The expected launch date is the winter season2018/19. When we know the exact date, we will let you know through our web and social networks.

When will you open the slide? The slide down from the treetop walk is closed due to safety reasons – due to the construction that runs in the close proximity to the exit of the slide. It is also in our interest to open it as soon as possible, however, we must wait until the situation allows it. Currently, we expect it to be opened together with the cable car way.

 

We deeply care about the quality of services provided and your comfort. That’s why we’re building a new cableway and spaces for new and high-quality services. Any construction comes with limitations and inconvenience. We would like to remind you that access to some of the attractions is limited. The construction works affect the entire Bachledová Dolina valley. We assure you that the construction works are necessary. Please, be patient. In the meantime, you can look forward to new services and experiences these construction works will bring!

Enjoy your walk on the treetop walk.