Art. 1
Introductory Provisions
1.1 These General Terms and Conditions (hereinafter referred to as the “GTC”) apply to online, email and telephone reservations of accommodation services provided by the operator of Apartmány Panorama Bachledka and Apartmány Bachledka, the use of the operator’s online reservation system for Apartmány Panorama Bachledka and Apartmány Bachledka, the payment and cancellation conditions for online, email and telephone reservations made by the client/clients via the website, by email or by telephone, as well as all other rights and obligations arising from the legal relationship established upon reservations made in the aforementioned manner.
1.2 These General Terms and Conditions govern the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller, which is BACHLEDKA FOOD s.r.o., Company ID No.: 53 849 965, registered in the Commercial Register maintained by the District Court of Prešov, Section 42398/P, registered office: Hviezdoslavovo námestie 16, 811 02 Bratislava, establishment: BACHLEDKA SKI & SUN, Ždiar 702, 059 55 Ždiar. (hereinafter referred to as the “seller” or “operator”) and the buyer, the subject of which is the purchase and sale of services on the seller’s e-commerce website, by email or by telephone.
Seller’s contact details:
BACHLEDKA FOOD s.r.o., Hviezdoslavovo námestie 16, 811 02 Bratislava.
Bank account number for cashless payments: 44 6980 4151/ 0200,
IBAN: SK77 0200 0000 0044 6980 4151
Telephone: +421 910 977 388
Email: ubytovanie@bachledka.sk
Supervisory authority:
Slovak Trade Inspection (SOI)
Slovak Trade Inspection Inspectorate for the Prešov Region, Obrancov mieru 6, 080 01 Prešov 1, Department of Technical Product Inspection and Consumer Protection
Tel. no.: 051/ 7721 597
1.3 The client is entitled to use the reservation system only if they agree to the GTC. Clients are advised, in their own interest, to familiarise themselves with these GTC before making a reservation. When making a reservation repeatedly, the client is obliged to familiarise themselves with the current wording of the GTC each time. The accommodation operator reserves the right to amend these GTC unilaterally, with the amendment
to the GTC taking effect on the day they are published on the website of the operator of Apartmány Panorama Bachledka and Apartmány Bachledka. If the client does not agree with any provision of these GTC, the operator of Apartmány Panorama Bachledka and Apartmány Bachledka requests that they do not use the reservation system. By confirming the reservation, the client expresses their unconditional agreement with these GTC.
1.4 Each client acknowledges that all prices and reservation and service provision conditions apply exclusively to online reservations.
1.5 By using the reservation system, the client declares that they are at least 18 years old and legally competent to acquire rights and assume obligations in their own name.
Art. 2
Reservation
2.1 When making a reservation, the client may search, via the website, by telephone or by email, for the currently available accommodation capacity of Apartmány Panorama Bachledka and Apartmány Bachledka according to the requirements entered in the online reservation form
(arrival date, departure date, room type, etc.)
2.2 For an online reservation, after selecting all the details for the beginning and end of the stay, the room type, additional services and the like, the client completes all the required information.
2.3 After all the required information has been completed, the advance payment has been made in accordance with these GTC and the details have been verified, a reservation confirmation and an invoice for the advance payment received will be sent without delay to the email address provided by the client. For an online reservation, the client will be assigned a reservation number, which serves to confirm the reservation, as a contact detail for making any changes to or cancelling the reservation, and as confirmation upon arrival for the stay.
Art. 3
Payment Conditions
3.1 The operator of Apartmány Panorama Bachledka and Apartmány Bachledka is entitled to receive payment for the ordered services before providing them, and the person placing the order is obliged to pay the price of the services before they are provided.
3.2 The operator of Apartmány Panorama Bachledka and Apartmány Bachledka is entitled to require an advance payment upon reservation in the amount of 100% of the accommodation price for the stay. During the (winter season), the operator offers the following options: to pay the advance payment for the entire stay in full, amounting to 100% of the accommodation price for the stay, immediately upon creating the reservation, or to pay 30% of the accommodation price for the stay immediately upon creating the reservation as an advance payment and the remaining 70% of the accommodation price for the stay no later than 21 days before arrival for the stay. The client is obliged to pay the advance payment for the stay reserved by the client at the time of reservation in full by credit card (CardPay), via the Tatrapay service or by bank transfer. For this reason, when paying by CardPay, the client is required to provide their credit/debit card number. By confirming the reservation, the client consents to the advance payment for the reserved stay being paid in full to the operator of Apartmány Panorama Bachledka and Apartmány Bachledka (by debiting the advance payment for the stay) and authorises the operator of Apartmány Panorama Bachledka and Apartmány Bachledka to process this payment. The advance payment for the stay is charged immediately to the bank account of the operator of Apartmány Panorama Bachledka and Apartmány Bachledka.
3.3 The procedures and activities of the operator of Apartmány Panorama Bachledka and Apartmány Bachledka are based on ethical principles and respect the client’s privacy. The reservation system currently uses the most advanced systems for encrypting sensitive data and information, guaranteeing the full security of the information provided by the client when making a payment.
3.4 The client authorises the operator of Apartmány Panorama Bachledka and Apartmány Bachledka to verify the credit/debit card information provided with the relevant call centre of the bank or company that issued the credit/debit card.
Art. 4
Changes to Reservations and Cancellation Conditions
4.1 Any changes to a reservation made by the client may be made electronically by entering the client’s email address provided during the reservation and the reservation number assigned and sent to the client when the online reservation was made, in writing, by telephone or by email via the reservation department of the operator of Apartments Panorama Bachledka and Apartments Bachledka, at telephone number: +421 910 977 388, email address: ubytovanie@bachledka.sk, postal address: Infocentrum, Ždiar 702, 059 55 Ždiar.
When requesting a change to a reservation, the client must always provide the reservation number assigned when the online reservation was made and sent to the client by email to the address provided by the client when making the online reservation, as well as the variable symbol and invoice number in the case of a reservation made by telephone or email. If the client requests a change to a reservation which cannot be accommodated
for capacity or other operational reasons, the operator of Apartments Panorama Bachledka and Apartments Bachledka shall take all steps to accommodate the client’s requirements; however, the operator of Apartments Panorama Bachledka and Apartments Bachledka is not obliged to comply with the client’s request to change the reservation, and the client shall not be entitled to compensation for damages or any other performance from the operator of Apartments Panorama Bachledka and Apartments Bachledka due to the impossibility of changing the reservation.
4.2 In the event that the client withdraws from the contract and cancels the reservation, the operator of Apartments Panorama Bachledka and Apartments Bachledka shall be entitled to a cancellation fee as follows:
Off-season:
If the stay is cancelled 5 or more days before the start of the stay, the advance payment will be refunded to the client in full.
If the stay is cancelled less than 4 days before the start of the stay, the cancellation fee shall be 100% of the advance payment made for the stay.
Winter season:
If the stay is cancelled 21 or more days before the start of the stay, the advance payment will be refunded to the client in full.
If the stay is cancelled 20–12 days before the start of the stay, the advance payment will be refunded to the client less a cancellation fee amounting to 30% of the accommodation price (of the total accommodation price, not of the advance payment).
If the stay is cancelled less than 12 days before the start of the stay, the cancellation fee shall be
100% of the advance payment made for the stay (of the total accommodation price, not of the advance payment).
Summer season:
If the stay is cancelled 10 or more days before the start of the stay, the advance payment will be refunded to the client in full.
If the stay is cancelled 9–7 days before the start of the stay, the advance payment will be refunded to the client less a cancellation fee amounting to 30% of the accommodation price (of the total accommodation price, not of the advance payment).
If the stay is cancelled less than 6 days before the start of the stay, the cancellation fee shall be
100% of the advance payment made for the stay (of the total accommodation price, not of the advance payment).
Last minute/promotions, etc.
In the event of cancellation of the stay, a 100% cancellation fee shall apply to the cancellation or change of the reservation date for all services ordered.
4.3. If a different season is not specified in the reservation confirmation issued by the operator (the season stated in the confirmation shall take precedence over this general provision), the following shall apply:
Off-season: from 1.9.2026 to 17.12.2026, from 14.3.2027 to 24.03.2027, from 31.03.2027 to 29.04.2027, from 04.05.2027 to 30.06.2027, from 01.09.2027 to 27.10.2027, from 02.11.2027 to 16.12.2027
Winter season: from 18.12.2026 to 13.03.2027, from 17.12.2027 to 11.03.2028
Off-season from 29.10.2026 to 01.11.2026, from 25.03.2027 to 30.03.2027, from 30.04.2027 to 03.05.2027, from 28.10.2027 to 01.11.2027
Summer season: 01.07.2027 to 31.08.2027
4.4 If the client fails to commence the reserved stay, the operator of Apartments Panorama Bachledka and Apartments Bachledka shall be entitled to a cancellation fee equal to the advance payment.
4.5 In the event that the client withdraws from the contract and cancels the reservation, or in the event of the client’s partial withdrawal from the contract and partial cancellation of the reservation, or if the client fails to commence the reserved stay in exceptional circumstances (illness, death, disability caused by a natural disaster, etc.), the operator of Apartments Panorama Bachledka and Apartments Bachledka shall be entitled to waive its claim for payment of the cancellation fee upon presentation of credible evidence of a serious reason for the client’s withdrawal from the contract and cancellation of the reservation, or partial withdrawal from the contract and partial cancellation of the reservation, or failure to commence the reserved stay.
4.6 In the event that the client withdraws from the contract and cancels the reservation, or partially withdraws from the contract and partially cancels the reservation, or fails to commence the stay, the operator of Apartments Panorama Bachledka and Apartments Bachledka shall send the client, in writing or by email, a notice of the operator’s claim for the cancellation fee and its amount under these GTC within 14 days of the date of the client’s withdrawal from the contract and cancellation of the reservation, or the date of the client’s partial withdrawal from the contract and partial cancellation of the reservation, or the start date of the stay in the event that the client fails to commence the stay. By confirming the order and expressing consent to these GTC, the client agrees and acknowledges that, in the event that the client withdraws from the contract and cancels the reservation, or partially withdraws from the contract and partially cancels the reservation, or fails to commence the stay, the operator of Apartments Panorama Bachledka and Apartments Bachledka shall be entitled to unilaterally set off the client’s claim for the return of the price of the stay paid by the client when making the reservation against the claim of the
operator of Apartments Panorama Bachledka and Apartments Bachledka for payment of the cancellation fee specified in these GTC, in the amount in which these claims offset each other, while the amount exceeding the mutual claims of the client and the operator of Apartments Panorama Bachledka
and Apartments Bachledka in favour of the client shall be paid by the operator of Apartments Panorama Bachledka and Apartments Bachledka to the client by cashless bank transfer to the bank
the client's account from which the accommodation price was paid when making the reservation, within 30 business days from the day following the date on which the client withdrew from the contract and cancelled the reservation, or partially withdrew from the contract and partially cancelled the reservation, or failed to arrive for the stay. Any bank fees associated with refunding the accommodation price to the client shall be borne by the client.
Article 5
Special provisions
5.1 In the event of any uncertainties or questions arising during the online reservation process, the client is entitled to contact the reservation department of the operator of Apartmány Panorama Bachledka and Apartmány Bachledka by telephone at:
+421 910 977 388 or by email: ubytovanie@bachledka.sk
5.2 Check-in and check-out take place at the reception desk at the Bachledka Ski & Sun resort in Bachledova dolina, Ždiar 702, 059 55 Ždiar.
Reception contact: +421 910 977 388.
Check-in is possible from 14:00 – 16:00, and from 14:00 – 17:00 in July – August. In the case of Apartmány Panorama, check-in is subject to the current operating hours of the cable car from the Ždiar – Bachledova dolina station. Detailed information about operating hours can be found at www.bachledka.sk
Check out is by 10:00 on the day of departure. Otherwise, the client will be charged for an additional day of the stay. If a later arrival for the stay is required, it is necessary to contact Reception during the current opening hours.
5.3 In the event of special requests (a baby cot, late arrival or departure from the stay (late check-in or late check-out)) or an interest in booking additional services, the client is
entitled to contact the reservation department of the accommodation operator by telephone at: +421 910 977 388 or by email: ubytovanie@bachledka.sk
Article 6
Final provisions
6.1 These GTC and the legal relations arising from them are governed by the laws of the Slovak Republic.
6.2 If any provision of these GTC is or becomes invalid, ineffective or unenforceable, such invalidity, ineffectiveness or unenforceability shall not affect the validity and effectiveness of the other provisions of these GTC.
6.3 By confirming the reservation, the client expresses their consent to these GTC and undertakes to comply with them. The operator of Apartmány Bachledka and Apartmány Bachledka reserves the right to amend these GTC. The obligation to notify the client in writing of amendments to the GTC is fulfilled by publishing the amended GTC on the website of the apartment operator www.bachledka.sk
6.4 These GTC shall enter into force and effect on 30.9.2026
6.5 Personal data processing principles:
In connection with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data – GDPR, repealing Directive 95/46/EC (General Data Protection Regulation), and Act No. 18/2018 Coll. on the protection of personal data, we fulfil our information obligation in connection with the processing of your personal data.
Please read the following information regarding how your personal data is processed.
Who processes your personal data?
The controller of your personal data is the company:
BACHLEDKA FOOD s.r.o., Company ID No.: 53 849 965, registered in the Commercial Register maintained by the District Court in Prešov, Section 42398/P, registered office: Hviezdoslavovo námestie 16, 811 02 Bratislava, operating address: Ždiar 702, 059 55 Ždiar.
For what purposes do we process your personal data and what is the legal basis for its processing?
Processing on the basis of a contract and pre-contractual relations:
In connection with processing your accommodation reservation and providing services, we are entitled to process your personal data on the basis of a contractual relationship without your consent.
Personal data obtained from you by completing the contact form is processed for the purposes of pre-contractual relations (e.g. a request for a price quote or a request for more detailed specifications of the products or services provided), and we are also entitled to process it without your consent.
In Ždiar, 30.9.2026