Accommodation Regulations – Bachledka Apartments and Panorama Apartments

Operator:

BACHLEDKA FOOD s.r.o., Hviezdoslavovo námestie 16, 811 02 Bratislava
Premises: Bachledka Apartments & Panorama Apartments Bachledka, Ždiar 702, 059 55 Ždiar

A client who books accommodation in Bachledka Apartments or Panorama Apartments Bachledka (hereinafter referred to as the “Apartments”) simultaneously undertakes to comply with the accommodation regulations set out in the following points:

Only a client who has ordered and had the services confirmed by the accommodation provider, who has entered into a contractual relationship at the place of accommodation, or who is registered for accommodation may stay in the Apartments. Upon arrival at the accommodation facility, the client is obliged to present the accommodation provider with a valid identity document (identity card or passport).
Upon arrival, the agreed amount for the stay must be paid in advance if it has not already been paid in full. The balance may be paid in cash or by card. After paying the balance for the stay, the client will receive hotel cards for the Apartment – 2 pcs and a parking card – 1 pc, which must be returned at reception upon departure, in the same number as received at check-in. A fee according to the applicable price list will be charged for each lost card.
The guest is obliged to pay for accommodation and other services in accordance with the applicable price list, which is available at the Apartments’ reception.
The accommodation facility provides the client with services to the extent and quality specified by the relevant decree on the categorisation and classification of accommodation and catering facilities, under which the Apartments have been classified as Private Accommodation, Object *** ( Z.z. No. 277/2008 of 26 June 2008 ).
Check-in is possible between 14.00 and 16.00; later or earlier arrival is possible only by prior agreement with the accommodation provider and for a fee according to the applicable price list.
The stay ends on the day of departure by 10.00, except for Panorama Apartments, where the stay ends by 10.30. Otherwise, the client will be charged for an additional day of stay according to the applicable price list.
When taking over the Apartment, the client assumes responsibility for the inventory of the entire property, including any loss, damage or destruction of the contents and equipment of the apartment. If the client discovers any defect when taking over the apartment, they must contact the Apartments’ reception without delay. In the event of damage to the inventory in the Apartment, the client will be charged a fee for the destruction of the inventory according to the applicable price list.
Without the accommodation provider’s consent, the client may not move interior furnishings, make alterations or interfere in any way with the electrical or other installations, or move dishes and other equipment to another Apartment.
Clients are not permitted to use their own electrical appliances in the Apartments, except for electrical appliances intended for personal hygiene, such as hair dryers, electric shavers and the like.
The client is obliged to report any faults in the equipment, appliances or other defects in the apartment to the accommodation provider on the day of arrival so that they can be repaired, by calling: +421 910 977 388. If necessary, call: 112 – general emergency number or 158 – Police of the Slovak Republic.
Smoking and lighting fires are strictly prohibited in all interior areas of the apartment and in the vicinity of the apartment and throughout the property.
Parking for accommodated guests is available in designated spaces in Bachledova dolina – the VIP car park in the pedestrian zone at the lower station of the cable car. The car park is free of charge and unattended.
On the day of departure, the client is obliged to leave the apartment and its terrace in their original condition, as received at check-in, i.e. place the dishes in the dishwasher and switch it on before departure, empty the refrigerator, put rubbish in the bin and tidy the terrace.
Stays with animals are permitted only in accordance with the document “Rules for staying with a pet”. In the event of a breach of the rules, the facility may ask guests to leave and require them to compensate for any damage caused by the animal.
The accommodation provider is not liable for items brought into the apartment! Please do not leave valuables unattended; lock them in the safe. Likewise, skis, bicycles, etc. should only be left in designated places and should not be left in front of the property or on the car. For safety reasons, children under 10 years of age should not be left in the apartment without adult supervision.
Sports equipment may be rented from the rental shop in accordance with the applicable rental shop price list.
Quiet hours are from 22.00 to 06.00. Guests must not engage in loud entertainment, sing or listen to television or radio programmes loudly in the Apartments; they are obliged to observe quiet hours. In the event of a breach of this regulation, following repeated warnings from reception staff, another responsible Apartments employee or the police, the operator of the Apartments is entitled to cancel the booked accommodation the following morning without refunding the accommodation deposit paid.
Before departure, the client is obliged to inspect the apartment and leave it in the condition in which it was received. The operator of the Apartments is entitled to charge a fee according to the applicable price list for excessive soiling of the apartment.
If the guest has used items from the minibar in the Apartment, they are obliged to pay for the consumption no later than on the day of departure from the accommodation facility. Otherwise, the operator of the Apartments is entitled to subsequently charge for the identified consumption according to the applicable price list by sending an additional invoice and to charge a contractual penalty amounting to 100% of the value of the minibar items used.
The Complaints Procedure is available at the facility’s reception.
Guest complaints and any suggestions for improving the hotel’s operations are received by the Apartments’ Reception.
CANCELLATION FEES:

If the stay is cancelled 21 or more days before the start of the stay, the deposit will be refunded to the client in full.
If the stay is cancelled 20–12 days before the start of the stay, the deposit will be refunded to the client less a cancellation fee of 30% of the accommodation price (of the total accommodation price, not of the deposit amount).
If the stay is cancelled less than 12 days before the start of the stay, the cancellation fee is 100% of the deposit paid for the stay.

The accommodated guest is obliged to comply with the provisions of the Accommodation Regulations. In the event of a serious breach, the accommodation facility may, pursuant to Section 759 (2) of the Civil Code, withdraw from the accommodation services agreement before the expiry of the agreed period.

Important telephone numbers

Emergency call: 112

Police: 158

Fire brigade: 150

Ambulance: 155

Mountain Rescue Service Bachledova dolina: 00421 911 144 492

Reception and reservations daily from 8:00 – 16:00, except in July – August, when the reception is open daily from 8:00 – 17:00, contact: +421 910 977 388.

In Ždiar, 12.5.2025

RULES FOR STAYS WITH A PET

A client who books accommodation at Bachledka Apartments or Panorama Bachledka Apartments (hereinafter referred to as the “Apartments”) and checks in for a stay with an animal also agrees to comply with the “Rules for Stays with a Pet” as follows:

Dogs and other animals may be accommodated on the premises of the accommodation facility only with the consent of the accommodation facility. The guest is obliged to report the stay with a dog in advance during the initial communication and subsequent reservation.
Dogs and other animals are prohibited from entering or staying in other areas of the accommodation facility where food supplies are stored or food and beverages are prepared.
In all public areas of the facility, the dog must wear a muzzle and be kept on a leash.
Animals may not be left unattended in the Apartments by the accommodated guest / dog owner.
Animals must not be allowed to rest – lie on a bed/sofa or other furnishings intended for the guest’s rest. Bathtubs, showers or washbasins may not be used for bathing or washing animals.
The inventory intended for the preparation or serving of meals to guests must not be used to feed dogs or other animals.
The guest / animal owner is obliged to allow the room to be inspected at least once a day in order to detect any damage / e.g. excessive soiling.
The guest / animal owner is obliged to clean up the animal’s excrement on the premises.
The guest / animal owner staying with the animal is responsible for observing the night-time quiet hours from 22:00 – 6:00.
The guest / animal owner staying with the animal is liable for any damage caused by the animal to the property of the accommodation facility. In the event of damage to the inventory caused by the animal, the operator of the Apartments is entitled to charge a fee for the damage / destruction of the inventory according to the current price list.
The operator of the Apartments is entitled to charge a fee for the accommodation of the animal according to the current price list published at the Apartments Reception.