Terms and Conditions for Online Sales – Tatry Super Ski

DEFINITIONS

1. Seller - a company operating under the business name: Ośrodek Narciarski Kotelnica Białczańska sp. z o.o., with its registered office in Białka Tatrzańska, address: Środkowa 181b, 34-405 Białka Tatrzańska, entered in the Business Register of the National Court Register maintained by the Kraków-Śródmieście District Court in Kraków, XII Economic Division of the National Court Register, under registration number: 0000067900, Company ID No.: 492034101, Tax ID No.: 7361523042, with paid-up share capital of PLN 5 516 000, e-mail address: karnety@bialkatatrzanska.pl, tel.: +48 18 2654530.

2. Customer – a person registered in and using the online ticket sales system to purchase a ticket for themselves or for the benefit of a third party. A Consumer, pursuant to Article 22 (paragraph 1) of the Civil Code, is a natural person who enters into a legal transaction with an entrepreneur (seller) that is not directly related to their business or professional activity.

3. Ski Resort - an entity belonging to the shared card system TATRY SUPER SKI, i.e.:

3.1. Kotelnica Białczańska (Ośrodek Narciarski Kotelnica Białczańska sp. z o.o., company registered office address: ul. Środkowa 181 b, 34-405 Białka Tatrzańska, reg. no.: 0000067900);

3.2. Czarna Góra – Koziniec („CZARNA GÓRA – KOZINIEC” sp. z o.o., company registered office address: ul. Nadwodnia 170 34-532 Czarna Góra, reg. no.: 0000239680);

3.3. Hawrań – Jurgów („Centrum Wypoczynku i Rekreacji „HAWRAŃ” sp. z o.o., company registered office address: ul. Podokólne 1, 34-532 Jurgów, reg. no.: 000021509);

3.4. Czorsztyn – Ski (CZORSZTYN-SKI sp. z o.o., company registered office address: ul. Kamieniarska 30A, 34-440 Kluszkowce, reg. no.: 0000038512);

3.5. Kaniówka (Stacja Narciarska Kaniówka sp. z o.o., company registered office address: ul. Kaniówka 19E, 34-405 Białka Tatrzańska, reg. no.: 00001024735)

3.6. Bania (BANIA spółka z ograniczoną odpowiedzialnością sp. k., company registered office address: ul. Środkowa 181, 34-405 Białka Tatrzańska, reg. no.: 0000565410);

3.7. Polana Szymoszkowa (Dorado Sp. z o.o., company registered office address: Polana Szymoszkowa 2, 34-500 Zakopane, reg. no.: 0000180393);

3.8. Harenda – Wyciągi („Harenda – Wyciągi” sp. z o.o., company registered office address: ul. Harenda 21A, 34-500 Zakopane, reg. no.: 0000214080);

3.9. Witów – Ski („WITÓW-SKI” sp. z o.o. company registered office address: Witów 205c, 34-512 Witów, reg. no.: 0000253245);

3.10. Ski Resort Suche (Stacja Narciarska SUCHE sp. z o.o., company registered office address: Suche 103 b,34-520 Poronin reg. no.: 0000302489);

3.11. Grapaski ("Grapaski" sp. z o.o, company registered office address: ul. Zagóra 200, Czarna Góra, 34-532 Jurgów, reg. no.: 0000216144);

3.12. Bachledka Ski & Sun s.r.o. (company registered office address: Hviezdoslavovo námestie 16, 811 02 Bratislava - city district Staré Mesto, Slovakia, VAT ID SK 2021681618)

3.13. Rusiń-Ski (RUSIŃSKI - SKI sp. z o.o., company registered office address: Bukowina Tatrzańska ul. Wierch Rusiński 70, reg. no.: 0000231704)

3.14. Meander thermal@ski resort (Meander Invest s.r.o. registered office address: ul. M.R. Štefánika 1821, 026 01 Dolný Kubín, Slovakia Company ID No.: 44 820 313);

3.15. Długa Polana (Długa Polana sp. z o.o., registered office address: ul. Oleksówki 6a 34 – 400 Nowy Targ, reg. number: 0000480107)

3.16. Strachan Ski Centrum, ZORLAND, s.r.o. (registered office address: Ždiar 530, 059 55 Ždiar, Slovakia, Company ID No.: 47 591 323, Tax ID No.: 202 409 7240);

3.17. Horników Wierch (Wyciąg Narciarski "Horników Wierch" s.c., registered office address: ul. Kaniówka 15, 34-405 Białka Tatrzańska Tax ID No.: 736 10 25 930).

3.18. Ski Centrum Strednica, („SKI CENTRUM ŽDIAR, s.r.o.” registered office address: Ždiar 530, 059 55 Ždiar, Slovakia, Company ID No. 47 591 315, VAT ID No. SK 2024097284);

4. TATRY SUPER SKI SKI PASS (SKIPAS) – is an authorisation in the form of a record in the access control system, stored on a medium that enables the use of services provided at all ski resorts listed above.

5. MEDIUM - a means of recording the authorisation in the form of an RFID Skidata KeyCard (Card) or a mobile phone with the „key2ski“ application (Phone). Only Cards bearing the designation TATRY SUPER SKI or that of a TATRY SUPER SKI programme Partner are permitted (it is not possible to record a SKIPAS on other media). The Card is reusable and allows information about the SKIPAS to be recorded and stored. A deposit is charged for issuing the Card. The prerequisite for using the SKIPAS through the „key2ski“ application is that Bluetooth is switched on and the application is open/running in the background.

6. Types of ski passes

a. Hourly ski pass – valid during the period stated on the ski pass, counted from the moment the medium is activated, exclusively on the day on which this occurs, but no later than until the ski resort closes on that day;

b. Ski pass after 16:00 – a discounted hourly ski pass entitling the holder to use the ski resort from 16:00 until the end of operations of each ski resort, only on the day on which the medium was activated,

c. Daily ski pass – valid for as many consecutive days as stated on it, counted from the moment of activation, regardless of the time at which this occurred, but no longer than until the ski resort closes on the last day of the ski pass validity,

d. Discounted ticket TATRY SUPER SKI applies to children and young people up to and including 16 years of age (the 16th birthday is the first day on which the entitlement to the discount is lost) and to seniors over 65 years of age (the 65th birthday is the first day on which the entitlement to the discount is acquired), according to the price list available at www.tatrysuperski.pl. Discounted TATRY SUPER SKI ski passes are issued upon presentation of a document confirming the age and enabling identification of the eligible person, which is verified on the day the ski pass is purchased. A person using such a ski pass is obliged to prove that they meet the conditions for using the specific discount. The age required to obtain the discount is determined on the day of purchase in accordance with the principle set out in Article 112(2) of the Civil Code.

e. 14-day ticket - valid for any 14 days (they do not have to be consecutive) during the ski season, becomes invalid after the 14th day has been used or after the last ski resort closes during the ski season,

f. Calendar ticket (also called a „ticket for a specific date“) - valid only on the specific days marked by the client in the calendar during the purchase.

7. Activation of the medium – the act of recording a ski pass on the medium during the period of its validity selected by the authorised person and issuing the medium activated in this way.

8. Activation of the medium – the act of assigning a specific medium to a specific user and commencing use of the ski pass, which takes place when the medium is first brought close to the reader at the gate of a cable car or ski lift at the ski resort.

9. Recharging the medium – cards – the act of assigning a ski pass for an additional period specified by the customer when purchasing in the online sales system.

10. Recharging the medium – phone – purchasing an additional ski pass and assigning it to the same phone in accordance with the messages displayed by the application during its purchase and subsequent activation

11. Online ski pass sales system – an information system that enables the purchase of a Tatry Super Ski pass available on the sales panel of this system, as well as the ordering of cards for the deposit specified on the sales panel.

12. Electronic ticket – a document confirming the purchase of a specific ski pass or the payment of a card deposit, which the seller sends to the customer by e-mail after receiving confirmation from the bank that the order payment has been made. The electronic hourly ticket states the winter season (points 16-19) during which the ski pass may be used, as well as its validity period. The electronic daily ticket states the days specified by the customer at the time of purchase during which the ski pass may be used.

13. Order – an expression of the Customer’s will whose immediate purpose is to conclude a distance contract through the online sales panel, specifying the type and number of ski passes or cards ordered.

14. Ski pass price list – a list of ski pass prices for individual groups of persons, always available in the online sales panel and published on the website www.tatrysuperski.pl.

15. Pre-sale - the period during which online sales are conducted, from 9 October 2025 until the day preceding the opening of the first ski resort.

16. Pre-Christmas period - the period from the beginning of the ski season (from the opening of the first ski resort) until 24 December 2025

17. Christmas period – the period from 25 December 2025 to 7 January 2026

18. Main season – the period from 8 January 2026 to 8 March 2026

19. Off-season – from 9 March 2026 until the end of the winter season (until the last ski resort closes).

DISCOUNTS AND PRICE REDUCTIONS IN ONLINE SALES

20. In the case of an online purchase, a discount is applied, calculated from the price of the Tatry Super Ski skipass available in the respective seasons (points 16–19 above) in offline sales. The amount of the applicable discount depends on the purchase date in accordance with the following schedule:

I. PRE-CHRISTMAS PERIOD – (from the beginning of the season until 24 December 2025)

a. Purchases made from 9 to 30 November 2025 – 15% discount

b. Purchases made from 1 to 14 December 2025 – 10% discount

c. Purchases made from 15 to 24 December 2025 – 5% discount

II. CHRISTMAS PERIOD – (from 25 December 2025 to 7 January 2026)

a. Purchases made from 9 October to 2 November 2025 – 15% discount

b. Purchases made from 3 to 16 November 2025 – 11% discount

c. Purchases made from 17 to 30 November 2025 – 9% discount

d. Purchases made from 1 to 14 December 2025 – 7% discount

e. Purchases made from 15 to 24 December 2025 – 5% discount

f. Purchases made from 25 December to 6 January 2026 – 3% discount

III. MAIN SEASON – (from 8 January 2026 to 8 March 2026)

a. Purchases made from 9 October to 2 November 2025 – 15% discount

b. Purchases made from 3 to 16 November 2025 – 11% discount

c. Purchases made from 17 to 30 November 2025 – 9% discount

d. Purchases made from 1 to 14 December 2025 – 7% discount

e. Purchases made from 15 to 24 December 2025 – 5% discount

f. Purchases made from 25 December 2025 to 8 March 2026 – 3% discount.

IV. OFF-SEASON – (from 9 March 2026 until the last station belonging to the TSS project closes)

a. Purchases made from 9 October 2025 to 18 January 2026 – 15% discount

b. Purchases made from 19 January to 1 March 2026 – 10% discount

c. Purchases made from 2 March 2026 until the last station belonging to the TSS project closes – 5% discount

Example – purchase of a Tatry Super Ski card

A one-day Tatry Super Ski skipass in the off-season for one adult costs 165 PLN. The customer purchases this skipass online on 9 October 2025 for 140.25 PLN with a 15% discount, as stated in point 20. IV. a. above. The same skipass, purchased online on 20 January 2026, will cost 148.50 PLN, as the discount during this period will be 10% of the price of 165 PLN, in accordance with the provisions set out in point 20. IV. b. above.

A one-day Tatry Super Ski skipass in the main season for one adult costs 170 PLN. The customer purchases this skipass online on 15 December 2025 for 161.50 PLN with a 5% discount, as stated in point 20. III. e. above. The same skipass, purchased online on 10 January 2026, will cost 169.90 PLN, as the discount during this period will be 3% of the price of 170 PLN, in accordance with point 20. III. f. above.

21. The discounts specified in point 20 do not apply to the purchase of:

I. An hourly skipass

II. A skipass after 16:00

III. A 14-day skipass

22. In the case of purchasing an hourly skipass or a skipass after 16:00, a fixed discount of 3% applies regardless of the date of purchase.

23. Skipasses purchased for the period from the opening date of the first ski resort until 24 December 2025 may be activated at any time during this period. If an active skipass is not used at all by 24 December 2025, the customer is not entitled to a refund for the unused days, except where the inability to use the skipass is caused by one of the ski resorts not being open.

24. Skipasses purchased for the period from 25 December 2025 to 7 January 2026 (Christmas season) may be activated on any day from 25 December 2025 until the closing date of the last ski resort in the ski season. If the purchased ticket is not fully used, the customer is not entitled to a refund for the unused days.

25. Skipasses purchased for the period from 8 January 2026 to 8 March 2026 (main season) may be activated on any day from 8 January 2026 until the last day of operation of the last ski resort in the ski season. If the purchased ticket is not fully used, the customer is not entitled to a refund for the unused days.

26. Skipasses purchased for the period from 9 March 2026 until the closing of the last ski resort (off-season) may be activated on any day from 9 March 2026 until the last ski resort closes. If the purchased ticket is not fully used, the customer is not entitled to a refund for the unused days.

27. If you purchase a Calendar Skipass, the ticket price will depend on the periods in which the specified days fall (mixed price). Such a skipass must be used on the days specified at the time of purchase and activated on the first of these days. If the purchased ticket is not fully used, the customer is not entitled to a refund for the unused days.

Example – Calendar Skipass

The customer purchased a Calendar Skipass for the period from 22 December 2025 to 27 December 2025, i.e. covering two periods: the Pre-Christmas period and the Christmas period. In this case, a mixed price applies, taking into account that the individual days belong to different periods. Tickets purchased in this way are valid only on the specific days indicated by the customer at the time of purchase.

1. GENERAL PROVISIONS

1.1. These Terms and Conditions constitute terms and conditions within the meaning of Article 8 of the Act of 18 July 2002 on the provision of electronic services. The customer is the recipient of the service and the Seller is the provider of the service within the meaning of the aforementioned Act. The Seller provides electronic services in accordance with the Terms and Conditions.

1.2. The agreement between the customer and the Seller is concluded at the moment the online payment is made (after receipt of the payment confirmation from the bank), following which a transaction confirmation will be sent to the customer’s email address. The electronic ticket serves as proof of purchase.

1.3. The customer is obliged to pay the total price stated in the online sales panel for the order (the prices of the individual items in the order are added together – the total price is displayed before the customer confirms the order).

1.4. Payment for the Order may only be made via the payment page to which the Customer will be redirected immediately after submitting the Order. Online payments are processed via the "PayPro S.A" website.

1.5. The subject matter of contracts concluded remotely is exclusively the goods available in the sales panel (ski passes or cards) and the insurance specified in Clause 11 and subsequent clauses of the Terms and Conditions for the Use of the Tatry Super Ski ski pass. In addition, ski passes (including special discounts) are sold exclusively at ticket offices.

1.6. The Seller has the contractual right to withdraw from a contract concluded remotely within fourteen days of its conclusion. The Customer has the right to withdraw from the contract in cases stipulated by law, taking into account the provisions of these Terms and Conditions.

1.7. The information provided on the website www.tatrysuperski.pl and in the online sales panel, in particular notices, advertisements, price lists and other information, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code. The above information does not constitute an offer for sale within the meaning of Article 543 of the Civil Code.

1.8. All information, data and materials made available on the website www.tatrysuperski.pl (including, but not limited to, names, logos, the price list, as well as the graphics, colours and layout of the website) and any other intellectual property rights related to the content of this website, including, but not limited to, works and trademark rights, belong to the Seller or entities with which the Seller has concluded relevant agreements and are protected by copyright, industrial property rights, database rights or other intellectual property rights.

1.9. The Terms and Conditions are available free of charge on the website www.tatrysuperski.pl, which enables their content to be obtained, reproduced and stored.

2. TERMS AND CONDITIONS OF SKI PASS SALES, METHOD AND DEADLINE FOR PAYMENT

2.1. An Order may be placed using the functions of the ski pass online sales system (this system may require the Customer to register or log in before placing an Order, which will be indicated by the messages displayed).

2.2. The Customer places an Order by selecting the type and quantity of the goods (daily ski passes, hourly ski passes or cards, including insurance) available in the sales panel and then completing the technical steps based on the messages or information displayed on the panel page, with the aim of concluding a contract with the Seller. An Order may be placed after reading and accepting the Terms and Conditions.

2.3. The Customer is obliged to provide all data necessary for placing and processing the Order (performance of the contract). The obligation to provide this data has been appropriately indicated in the online ski pass sales system (by means of relevant messages). The Customer is responsible for the correctness and accuracy of the data provided (in particular, the e-mail address to which the electronic ticket and insurance certificate will be sent after payment of the Order) and bears sole responsibility for the consequences of failing to fulfil this obligation.

2.4. Payment for the Order may only be made via the payment page to which the Customer will be redirected immediately after submitting the Order (after clicking the “Pay now” button or a button with the same wording). When the Order is placed, the goods specified in the Order are also reserved. Online payments are made via the “PayPro S.A.” service within 10 minutes of being redirected to the “PayPro S.A.” service page. By paying the full price of the Order within this period, a contract with the Seller is concluded, as a result of which the Customer receives an Electronic Ticket from the Seller in a message confirming that the payment has been made. If payment is not made within this period, the Customer will receive a message stating that the Order has been cancelled (or equivalent wording), which means that the ordered goods (ski passes or cards) have been returned to the pool of available goods (constituting rejection of the Customer’s offer). In such a case, resubmitting the Order requires repeating the Order creation process based on the goods available in the sales panel and their prices valid at the time the new Order is placed.

2.5. The Customer’s submission of an Order constitutes an offer submitted to the Seller. When the Customer pays the full price of the Order on time via the “PayPro S.A.” service, as specified in the preceding paragraph, the Seller accepts the Customer’s offer (the moment the contract is concluded).

2.6. Until the payment deadline for the Order expires, the Customer may withdraw from the Order placed, for example by failing to pay for it, without incurring any costs in connection with this.

2.7. The Seller will inform the Customer of the gross price of the goods (including VAT). The Seller reserves the right to change the prices of the goods available for sale in the sales panel on an ongoing basis, in particular in the event of incorrect price information or a change in the applicable price of the relevant goods, and to launch and cancel any type of promotional offer, informing customers of this in advance on the website tatrysuperski.pl and stating the end date of the promotional offer.

2.8. A Customer who does not have their own medium may order a medium—a card—and the price of the Order will then be increased by the card deposit specified in the sales panel. Such a card constitutes a separate item in the sales panel; however, it may also constitute a combined item with a ski pass in the sales panel (if this is indicated for the relevant item in the sales panel). If a phone is selected as the medium, no additional fee will be charged.

3. DELIVERY COSTS. CARD COLLECTION. COLLECTION OF THE TATRY SUPER SKI SKI PASS

3.1. Due to the nature of the services provided by the Seller, the Electronic Ticket is sent in electronic form to the Customer’s e-mail address immediately after the full payment for the Order has been credited. In such a case, the Customer does not bear any delivery costs.

3.2. In the case of an order for a card or a ski pass together with a card, they may only be collected at all ski resorts that are operating at the time of collection, at specially designated ticket offices or specially designated machines, if available at those ski resorts. Cards are not sent to the Customer’s address. When collecting the item, you must prove your entitlement to receive the subject of the Order by presenting the Electronic Ticket.

4. TOPPING UP THE MEDIUM

4.1. A Customer who owns a medium – card may assign a ski pass to their existing card by entering the card's serial number when placing the order, in accordance with the instructions displayed on the sales panel. When purchasing a ski pass for the specified card, the validity of the ski pass will be extended to correspond to the selected ski pass.

4.2. A Customer using a medium – phone may, at their own discretion, purchase an additional ski pass and assign it to their phone in the application (topping up the medium), or purchase a new ski pass and assign it to another phone. When making a purchase, follow the instructions displayed in the application.

4.3. The validity period of a ski pass for a specific winter season on a topped-up medium - card is subject to the general rules for the validity period of a ski pass set out in paragraph 4. Definitions, with the exception that:

a) the validity period of a ski pass (hourly, daily) begins when the topped-up medium - card is activated (within the scope of the ski pass topped up on it);

b) if a previous ski pass is still valid on the topped-up medium - card, the validity period of the topped-up ski pass is calculated only from the date on which the validity of the ski pass previously recorded on the medium expires;

c) as with the purchase of a new ski pass, the topped-up medium - card may only be activated at the stations at Hale Gąsienicowej and Goryczkowej after prior activation at any other ski resort.

Example:

A Customer with a 4-hour ski pass active until 13:00 on a given day tops up their medium - card with a 2-day ski pass. If, on the same day after 13:00, they tap the medium against the reader at the gate at any ski resort, the next ski pass will become valid (the 2-day ski pass will be activated).

PLEASE NOTE: To avoid the situation described above, hourly entitlements should be purchased thoughtfully. The situations described above do not occur when purchasing and topping up daily ski passes, or when using the lifts in the Kasprowy Wierch area (in order to use ski passes, it is first necessary to make at least one passage at the station specified in Appendix 2, point I.2, to activate the ski pass)

5. INVOICES

5.1. The Customer may request the issuance of an invoice within the period specified by law by requesting it from the Seller (the Seller's customer service) under the conditions specified by law.

5.2. The Customer agrees to the use of electronic invoices and requests that they be sent to the e-mail address provided by the Customer.

5.3. The Customer is entitled to collect the invoice at the customer service centre, provided that they prove that they are authorised to collect the invoice, taking into account the provision of the preceding paragraph.

5.4. The refundable deposit for the Card is not stated on the invoice.

6. COMPLAINTS

6.1. The Customer has the right to submit a complaint. Proof of purchase is required to make a complaint.

6.2. A complaint must be reported to the Seller's customer service by sending an e-mail to: karnety@bialkatatrzanska.pl or in writing to: Ośrodek Narciarski Kotelnica Białczańska sp. z o.o., ul. Środkowa 181b, 34-405 Białka Tatrzańska, marked "complaint", or in another manner prescribed by law.

6.3. In the complaint, the Customer must provide the following information: first name and surname, order number, description of the complaint, and the request addressed to the Company.

6.4. Information about the handling of the complaint will be communicated to the complainant in the same manner in which the complaint was submitted. If the complaint is upheld, the Seller will comply with the complainant's request in accordance with their rights.

6.5. The Seller will respond to the complaint within fourteen days of its submission.

6.6. Each complaint is handled in accordance with the law.

6.7. The above provision applies accordingly in the case of a complaint concerning a service provided electronically.

6.8. The Seller bears contractual liability pursuant to § 471 of the Civil Code as a result of failure to perform or improper performance of an obligation, unless circumstances specified by law arise which exclude such liability.

6.9. Complaints concerning the purchase of insurance are handled by the insurance seller, UNIQUA Towarzystwo Ubezpieczeń SA, whose correspondence address is provided on the insurance confirmation.

7. WITHDRAWAL FROM THE CONTRACT

7.1. After purchasing the entitlement, but before activating the ski pass, the Consumer may withdraw from the ski pass purchase contract without giving a reason and without incurring any costs. The final deadline for such withdrawal from the contract is the last day of the ski season in which the purchase was made.

7.2. A declaration of withdrawal from the contract may be sent electronically.

7.3. A model declaration of withdrawal from the contract is provided in Appendix 1 to these Terms and Conditions. 7.4. In the event of withdrawal from the contract by the Consumer, the price paid by the Consumer will be refunded without undue delay, but no later than 14 days from receipt of the declaration of withdrawal from the contract, using the same payment method as that used by the Consumer.

7.5. Pursuant to Article 38(12) of the Consumer Rights Act of 30 May 2014, the right to withdraw from a contract concluded outside business premises or at a distance does not apply to the Consumer with regard to contracts for: the provision of accommodation services other than for residential purposes; the carriage of goods; car rental; catering; services related to leisure, entertainment, sporting or cultural events, if the contract specifies a day or period for the provision of the service.

8. TYPES AND SCOPE OF ELECTRONIC SERVICES AND TECHNICAL REQUIREMENTS

8.1. At the individual request of the service recipient, the service provider provides the following services via the online sales panel at sklep.tatrysuperski.pl: a service enabling the conclusion of a distance contract; a website account management service; a service for sending the Terms and Conditions or an invoice to the e-mail address provided by the Customer by electronic means; and the processing of requests submitted via the contact form, if available. The newsletter service, if available, is governed by separate terms and conditions.

8.2. The Customer may use the services available through the online sales panel described in point 8.1 above, provided that they meet the technical requirements of the IT system set out in point 8.3. Once the conditions set out in the preceding sentence have been met, a contract for the provision of the respective service is concluded by electronic means on the basis of the Customer’s individual request for that service (such request may take the form of an action by the Customer, e.g. registering an account in the online sales panel), and it terminates upon submission of a request for its termination by the recipient of the service (at any time), unless such contract has been fulfilled earlier (if the request concerns sending an invoice, the prior conclusion of a contract with the seller as the basis for issuing such invoice is required).

8.3. In order to use the services available through the online sales panel correctly, the Customer must have an IT system that meets the following minimum technical requirements:

a) internet access (recommended speed of at least 128 kb/s);

b) in the case of desktop computers and laptops, the Customer should install Internet Explorer (version 8 or later) or Google Chrome (version 14.0 or later) or Opera (version 11.1 or later) or Mozilla Firefox (version 3.5 or later) or Safari (version 3.2.2 or later) or Microsoft Edge (version 93.0.961.38 or later);

c) in the case of mobile phones (including smartphones) and tablets, the Customer should use  operating system: Android 4.0.3. or iOS 7 or Windows Phone 10;

d) a current, active and correctly configured e-mail account.

8.4. The following types of cookies are used on the website www.tatrysuperski.pl and in the online sales panel: “session” cookies are stored on the Customer’s terminal device until the Customer logs out, leaves the website or closes the web browser; “persistent” cookies – stored on the Customer’s terminal device for the period specified in the cookie parameters or until the Customer deletes them; “performance” cookies – enable the collection of information about how websites are used; “necessary” cookies – enable the use of services available on the website; “functional” cookies – enable the settings selected by the Customer to be remembered; “first-party” cookies – published by the website; “third-party” cookies – originating from a website other than this website. The scope of automatically collected information depends on the settings of the Customer’s web browser. Therefore, the Customer is advised to check their browser settings to determine what information their browser automatically makes available, or to change these settings. For this purpose, the Customer may use the “Help” function of the internet browser they use. The internet browser usually allows cookies to be stored on the Customer’s terminal device by default. Customers using the service may therefore change their settings in this respect. The internet browser also allows you to delete cookies and use the option of automatically blocking cookies. Detailed information about cookies is provided in the settings or documentation of the internet browser used by the Customer. It should also be noted that disabling cookies necessary for verification processes, security or the retention of any Customer preferences on the website or in the online sales panel may make it difficult or, in extreme cases, impossible to use this website (or its functions).

8.5. Customers are prohibited from providing content of an unlawful nature.

9. PERSONAL DATA

9.1. In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“RODO”), the data obtained in connection with activities related to the provision of services by electronic means or the conclusion of a distance contract through the online sales panel are processed by the ski resorts where the TATRY SUPER SKI ski pass may be used and a card obtained, i.e.:

1. Kotelnica Białczańska (Ośrodek Narciarski Kotelnica Białczańska sp. z o.o., registered office address: ul. Środkowa 181 b, 34-405 Białka Tatrzańska, registration number: 0000067900);

2. Czarna Góra – Koziniec (“CZARNA GÓRA – KOZINIEC” sp. z o.o., registered office address: ul. Nadwodnia 170 34-532 Czarna Góra, registration number: 0000239680);

3. Hawrań – Jurgów (“Centrum Wypoczynku i Rekreacji „HAWRAŃ” sp. z o.o., registered office address: ul. Podokólne 1, 34-532 Jurgów, registration number: 000021509);

4. Czorsztyn – Ski (CZORSZTYN-SKI sp. z o.o., registered office address: ul. Kamieniarska 30A, 34- 440 Kluszkowce, registration number: 0000038512);

5. Kaniówka (Stacja Narciarska Kaniówka sp. z o.o., registered office address: ul. Kaniówka 19E, 34-405 Białka Tatrzańska, registration number: 00001024735);

6. Bania (BANIA spółka z ograniczoną odpowiedzialnością sp. k., registered office address: ul. Środkowa 181, 34-405 Białka Tatrzańska, registration number: 0000565410);

7. Polana Szymoszkowa (Dorado Sp. z o.o., registered office address: Polana Szymoszkowa 2, 34-500 Zakopane, registration number: 0000180393);

8. Harenda – Wyciągi (“Harenda – Wyciągi” sp. z o.o., registered office address: ul. Harenda 21A, 34-500 Zakopane, registration number: 0000214080);

9. Witów – Ski (“WITÓW-SKI” sp. z o.o. registered office address: Witów 205c, 34-512 Witów, registration number: 0000253245);

10. Suche Ski Resort (Stacja Narciarska SUCHE sp. z o.o., registered office address: Suche 103 b, 34-520 Poronin, registration number: 0000302489);

11. Grapaski (“GRAPASKI” sp. z o.o., registered office address: ul. Zagóra 200, Czarna Góra, 34-532 Jurgów, registration number: 0000216144);

12. Rusiń-Ski (RUSIŃSKI - SKI sp. z o.o., registered office address: Bukowina Tatrzańska ul. Wierch Rusiński 70, registration number: 0000231704);

13. Horników Wierch (Wyciąg Narciarski "Horników Wierch" s.c. registered office address: ul. Kaniówka 15, 34-405 Białka Tatrzańska, VAT number 736 10 25 930);

14. Długa Polana (Długa Polana sp. z o.o., registered office address: ul. Oleksówki 6a 34 – 400 Nowy Targ, registration number: 0000480107);

15. Bachledka Ski & Sun s.r.o. (registered office address: Hviezdoslavovo námestie 16, 811 02 Bratislava - borough of Staré Mesto, Slovakia, VAT ID SK 2021681618);

16. MEANDER thermal@ski resort (Meander Invest s.r.o., registered office address: ul. M.R. Štefánika 1821, 026 01 Dolný Kubín, Slovakia, Company ID No.: 44 820 313);

17. Strachan Ski Centrum, (“ZORLAND, s.r.o.”, registered office address: Ždiar 530, 059 55 Ždiar, Slovakia, Company ID No.: 47 591 323, Tax ID No.: 202 409 7240);

18. Ski Centrum Strednica, (“SKI CENTRUM ŽDIAR, s.r.o.”, registered office address: Ždiar 530, 059 55 Ždiar, Slovakia, Company ID No.: 47 591 315, VAT ID SK 2024097284);

19. PKL SA (Polskie Koleje Linowe S.A., registered office address: ul. Bachledy 7D, 34-500 Zakopane, registration number: 0000429345)

are joint controllers of the data. Based on the agreement concluded between them, the joint controllers have decided that all activities related to the sale of ski passes, ordering cards (concluding distance contracts) and the provision of electronic services – via the sales website – will be carried out by the seller, i.e. Ośrodek Narciarski Kotelnica Białczańska sp. z o.o. The seller processes notices from data subjects as specified by RODO and fulfils its information obligation towards data subjects within the scope described above.

9.2. Personal data obtained in connection with the distance contract concluded and during its performance and as part of electronic services provided via the online sales website are processed pursuant to Article 6(1)(b), (c) and (f) of RODO for the following purposes:

a) Concluding a distance contract (including a contract with specific content); performing the contract (including verifying the data of the person authorised to use the given service); operating the account and resolving technical issues; contacting the customer in connection with their offer or performance of the contract; using the website’s functions (Article 6(1)(b) of RODO);

b) for the purpose of fulfilling the legal obligations arising from generally applicable laws to which the seller is subject: including accounting and tax purposes, including issuing an invoice; handling complaints; providing information at the request of a state authority pursuant to specific regulations, e.g. the police, public prosecutor’s office or court; ensuring the safety and protection of life and health (including reporting an accident to the emergency services) (Article 6(1)(c) of RODO);

c) due to the legitimate interest of the service provider, in the form of: checking and verifying entitlements – preventing fraud (including reporting such cases to the police or public prosecutor’s office); identifying, investigating or defending against potential claims by data subjects; analytical purposes; directly offering the service provider’s products and services to service recipients (marketing or directly offering products and services (marketing) of companies cooperating with the service provider without using electronic means of communication (the legitimate purpose is to conduct marketing activities promoting the business carried out or other entities); directly offering the service provider’s products and services to customers (marketing or directly offering products and services (marketing) of companies cooperating with the controller using electronic means of communication – however, in view of other applicable regulations, in particular the Telecommunications Act and the Act on the Provision of Services by Electronic Means, these activities are carried out only on the basis of the relevant consents, if such consents have been obtained; ensuring security and preventing misuse and fraud; organising promotional activities, promotional programmes and campaigns in which customers may participate; handling requests submitted via the contact form and other requests, including ensuring accountability (the legitimate purpose is to respond to requests and questions submitted via the contact form or in another form, including storing such requests and the answers provided in order to uphold the principle of accountability) (Article 6(1)(f) of RODO).

9.3. Customers’ personal data are processed with appropriate security measures that meet the requirements of Polish law, including the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation; hereinafter referred to in this document as: “RODO”), including the principles arising from Article 5 of RODO, i.e. the principles of fairness and transparency, purpose limitation, lawfulness, data minimisation, accuracy, storage limitation, integrity and confidentiality.

9.4. The recipients of personal data are:

a) for the purposes of performing the distance contract – entities cooperating (providing services) within the framework of the joint TATRY SUPER SKI pass; the entity operating the SkiData card;

b) for the purposes of processing payments for orders – PayPro sp. z o.o. (KRS 0000296790), 30-552 Kraków (Poland), ul. Wielicka 72;

c) in all cases, state authorities or other entities authorised by law to perform statutory duties, e.g. the police, public prosecutor’s office or tax authorities;

d) providers of marketing services – assistance with the promotion of goods and organisation of promotional offers;

e) entities operating information and communication systems and providing IT services – in terms of maintaining the proper functioning of the system, its updates and repairs, and introducing or improving its functions.

9.5. Data may be disclosed to external entities only under the conditions and within the limits permitted by law.

9.6. The service provider appropriately distinguishes and marks the personal data whose provision is necessary in view of the nature of the contract with specific content or the manner of its performance. In view of the nature of the contract being concluded, under which the skipass ordered is intended for a person other than the person who completed the form, data concerning such person, limited to their date of birth and first name and surname, may only originate from the person who completed the form in the sales panel (in such a case, the service provider does not have any other data concerning such person, including their contact details). Refusal to provide the above-mentioned data in the manner specified above will result in the service provider refusing to provide the service in question or being unable to effectively offer the conclusion of a distance contract with specific content. Otherwise, failure to provide the data (or individual items of data) may hinder or prevent the proper functioning of other functions or services available on the website. The provision of personal data by the customer is voluntary, but to the extent specified in the preceding sentence, it is necessary for the performance of the contract.

9.7. Personal data shall not be stored for longer than is necessary for the above-mentioned purposes – including the proper operation of the controller’s activities, taking into account the limitation period for claims and the period justified by the need to maintain accounting records in accordance with the provisions of law that oblige the controller to retain documents (taking into account the limitation period for tax obligations), while also observing the principle of accountability.

9.8. The service provider further informs the data subject:

a) of the right to request from the controller access to personal data concerning the data subject, their rectification, erasure or restriction of their processing, or the right to object to processing, as well as the right to data portability – unless the provisions of law limit these rights in a given case, and the right to lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office

b) that where processing is based on a declaration of consent (legal basis: Article 6(1)(a) or Article 9(2)(a)) – the person who has given such consent has the right to withdraw it at any time without affecting the lawfulness of processing carried out on the basis of consent before its withdrawal

c) that at the end of the retention period – in accordance with the law – the personal data will be erased;

9.9. The service provider further informs the data subject that the website may contain external links enabling direct access to other websites (or logging in to a website), or that, while using this website, cookies from other entities, in particular suppliers such as Facebook and Instagram, may additionally be placed on the user’s device in order to enable the use of website functions integrated with those websites. Each of these suppliers determines the rules for using cookies in its privacy policy, and the controller informs you that it has no influence over the privacy policies or use of cookies by these suppliers. For security reasons, it is recommended that each customer read the rules concerning the privacy and use of cookies of such entities before using the functions/resources offered by other websites or services, if they have been made available, or, if they have not been made available, contact the controller of such websites or services in order to obtain information in this regard.

9.10. The joint data controllers do not make decisions by automated means within the meaning of the GDPR.

9.11. The joint data controllers have established a joint contact point that may be contacted regarding data protection matters related to skipasses at the following e-mail address: tatrysuperski@gmail.com.

10. FINAL PROVISIONS

10.1. Recognition of individual provisions of these Terms and Conditions as invalid or ineffective in the manner prescribed by law shall not affect the validity or effectiveness of the remaining provisions of the Terms and Conditions. In place of the invalid provision, the rule that most closely reflects the purpose of the invalid provision and of these Terms and Conditions as a whole shall apply.

10.2. In matters not regulated by these Terms and Conditions – insofar as legally possible with regard to the consumer – the provisions applicable in the territory of the Republic of Poland shall apply, in particular the Civil Code, the Act on the Provision of Electronic Services, the Consumer Rights Act and the GDPR.

10.3. The Seller reserves the right to amend and supplement the Terms and Conditions under the conditions set out in the following sentences. Amendments and supplements to the Terms and Conditions shall take effect upon their express announcement and publication on the website tatrysuperski.pl. Contracts concluded before the amendment of the Terms and Conditions shall be governed by the previous Terms and Conditions (in each case, those in force at the time the relevant contract was concluded) – an amendment to the Terms and Conditions will therefore not affect contracts concluded earlier, before such amendment.

10.4. Any disputes between the Seller and a person who is not a consumer, arising from services provided by the Seller/contracts concluded between these entities (including cases of withdrawal from the contract), shall be submitted to the court having jurisdiction over the Seller’s registered office.

10.5. In the event of consumer disputes, it is possible to use out-of-court procedures for handling complaints and pursuing claims. In such a situation, the consumer may request the intervention of a public ombudsman or use mediation (provided that the Seller agrees to such mediation). Access to these procedures is described in the Code of Civil Procedure and the Act on Competition and Consumer Protection. Details of the manner and procedure for out-of-court dispute resolution can also be found on the website of the Office of Competition and Consumer Protection at: http://www.uokik.gov.pl/spory_konsumenckie.php. The Seller also informs that the EU online dispute resolution platform for disputes between consumers and traders (the ODR platform) is available at the following link: https://ec.europa.eu/consumers/odr – in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013.

10.6. The Terms and Conditions are effective as of 8 October 2025.

List of annexes to the Terms and Conditions:

Annex 1 – Withdrawal form for a distance contract

Annex 2 – Terms and Conditions for the use of the Tatry Super Ski pass.

These Terms and Conditions are protected by copyright under the provisions of the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws 2017.880, consolidated text of 05.05.2017). Among other things, without the author's consent, it is prohibited to reproduce, copy, rewrite, store or process the content by any electronic means, whether in whole or in part.

Annex 1 – Withdrawal form for a distance contract:

MODEL WITHDRAWAL FORM FROM THE PURCHASE CONTRACT

(this form should only be completed and sent if you wish to withdraw from the contract)

[Sender]

_________________

_________________

_________________

_________________

[Recipient]

Ośrodek Narciarski Kotelnica Białczańska sp. z o.o.
ul. Środkowa 181b
34-405 Białka Tatrzańska
e-mail address: karnety@bialkatatrzanska.pl

I/We(*) hereby notify you of my/our(*) withdrawal from the contract for the following goods:____________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

Date of conclusion of the contract(*)/receipt(*) _____________________________________

Order number: ____________________________________________________________________

Consumer's/consumers' name and surname __________________________________________________________________________________

Consumer's/consumers' address __________________________________________________________________________________

Consumer's/consumers' signature (only if the form is sent in paper form)

Date_____________________________________________________________________________

(*) Delete as appropriate.

Annex 2 – Terms and Conditions for the Tatry Super Ski pass

TERMS AND CONDITIONS FOR THE USE OF THE TATRY SUPER SKI PASS

I. DEFINITIONS

1) Customer – a person registered in and using the online ski pass sales system to purchase ski passes for themselves or another person. In accordance with Article 22 (1) of the Civil Code, a Consumer is a natural person who enters into a legal transaction with a business operator (Seller) which is not directly related to their business or professional activity.

2) Ski resort - an entity belonging to the TATRY SUPER SKI joint system, i.e.:

(1) Kotelnica Białczańska (Ośrodek Narciarski Kotelnica Białczańska sp. z o.o., registered office address: ul. Środkowa 181 b, 34-405 Białka Tatrzańska, registration number: 0000067900);

(2) Czarna Góra – Koziniec („CZARNA GÓRA – KOZINIEC” sp. z o.o., registered office address: ul. Nadwodnia 170 34-532 Czarna Góra, registration number: 0000239680);

(3) Hawrań – Jurgów („Centrum Wypoczynku i Rekreacji „HAWRAŃ” sp. z o.o., registered office address: ul. Podokólne 1, 34-532 Jurgów, registration number: 000021509);

(4) Czorsztyn – Ski (CZORSZTYN-SKI sp. z o.o., registered office address: ul. Kamieniarska 30A, 34-440 Kluszkowce, registration number: 0000038512);

(5) Kaniówka (Stacja Narciarska Kaniówka sp. z o.o., registered office address: ul. Kaniówka 19E, 34-405 Białka Tatrzańska, registration number: 00001024735);

(6) Bania (BANIA spółka z ograniczoną odpowiedzialnością sp. k., registered office address: ul. Środkowa 181, 34-405 Białka Tatrzańska, registration number: 0000565410);

(7) Polana Szymoszkowa (Dorado Sp. z o.o., registered office address: Polana Szymoszkowa 2, 34-500 Zakopane, registration number: 0000180393);

(8) Harenda – Wyciągi („Harenda – Wyciągi” sp. z o.o., registered office address: ul. Harenda 21A, 34-500 Zakopane, registration number: 0000214080);

(9) Witów – Ski („WITÓW-SKI” sp. z o.o. registered office address: Witów 205c, 34-512 Witów, registration number: 0000253245);

(10) Ski resort Suche (Stacja Narciarska SUCHE sp. z o.o., registered office address: Suche 103 b, 34-520 Poronin, registration number: 0000302489);

(11) Grapaski („GRAPASKI“ sp. z o.o., registered office address: ul. Zagóra 200, Czarna Góra, 34-532 Jurgów, registration number: 0000216144);

(12) Bachledka Ski & Sun s.r.o. (registered office address: Hviezdoslavovo námestie 16, 811 02 Bratislava - city district Staré Mesto, Slovakia, VAT ID SK 2021681618)

(13) Rusiń-Ski (RUSIŃSKI - SKI sp. z o.o., registered office address: Bukowina Tatrzańska ul. Wierch Rusiński 70, registration number: 0000231704)

(14) Meander Invest s.r.o. (registered office address: ul. M.R. Štefánika 1821, 026 01 Dolný Kubín, Slovakia, Company ID: 44820313)

(15) Długa Polana (Długa Polana sp. z o.o., registered office address: ul. Oleksówki 6a 34 – 400 Nowy Targ, registration number: 0000480107)

(16) Strachan Ski Centrum, ZORLAND, s.r.o. (registered office address: Ždiar 530, 05955 Ždiar, Slovakia, Company ID: 47 591 323, Tax ID: 202 409 7240);

(17) Horników Wierch (Wyciąg Narciarski "Horników Wierch" s.c. registered office address: ul. Kaniówka 15, 34-405 Białka Tatrzańska Tax ID 736 10 25 930)

(18) "Ski Centrum Ždiar", s.r.o. with its registered office in Ždiar, 530, 059 55 Ždiar, Slovakia VAT ID SK 2024097284

3) TATRY SUPER SKI PASS (SKI PASS) – is an entitlement in the form of a record in the access control system, stored on a medium that enables the use of services provided at all ski resorts (listed above: I Definitions, point 2).

4) MEDIUM - a means of recording an entitlement in the form of a Skidata KeyCard RFID card (Card) or a mobile phone with the „key2ski” application. Only Cards marked TATRY SUPER SKI or a TATRY SUPER SKI Programme Partner are permitted (it is not possible to record a SKI PASS on any other medium). The Card is reusable and allows information about the SKI PASS to be recorded and stored. A deposit is charged for issuing the Card. Use of the SKI PASS via the „key 2 ski” application requires Bluetooth to be switched on and the application to be active/running in the background.

5) REGISTERED TATRY SUPER SKI PASS (REGISTERED SKI PASS) – is a SKIPAS recorded on a MEDIUM that requires activation or launch (depending on the date and method of purchase) and allows an unlimited number of rides on gondola lifts, chairlifts, ski lifts and conveyor belts at the Ski Resorts that are available and operating at the time of use of the ACTIVE SKIPAS in accordance with these rules.

6) TATRY SUPER SKI SKIPAS with the option of skiing on Kasprowy Wierch in the 2025/2026 season – a SKIPAS valid for a minimum of 2 days, which entitles you to use two chairlifts in the Kasprowy Wierch area: in the Gąsienicowa Valley and the Goryczkowa Valley.

PLEASE NOTE: The SKIPAS does not include a ride on the Kuźnice - Kasprowy Wierch cable car route. To use the SKIPAS effectively, you must purchase an additional ticket for the Kuźnice – Kasprowy Wierch cable car or reach the lower stations of the lifts in the Goryczkowa and Gąsienicowa valleys on foot or on skis, in the manner prescribed for tourist transport in Tatra National Park. A SKIPAS purchased online for an existing medium cannot be activated or launched at the ski lifts in the Kasprowy Wierch area. These activities must be carried out at other Ski Resorts belonging to the Tatry Super Ski system. (Before using the chairlift in the Gąsienicowa Valley and the Goryczkowa Valley, you must pass through the gate of any Ski Resort listed in point I.2 above. Without such use, the REGISTERED SKIPAS will remain inactive – it will not work in the Kasprowy Wierch area).

During this season, PKL S.A. does not sell TATRY SUPER SKI SKIPASES, process refunds or handle complaints; however, it makes the above-mentioned ski infrastructure available to holders of a TATRY SUPER SKI SKIPAS.

7) Activation – the start of use of a REGISTERED SKIPAS, which begins depending on the type of SKIPAS, the date and the method of its acquisition, according to the rules set out in the table below,

8) Launch – the act of assigning a SKIPAS to a specific User and commencing use of the SKIPAS, as set out in the table below

9) The following SKIPASES are available during the winter season:

a) 4-hour skipas – valid for 4 hours during the period in the Season specified by the user, counted from the moment of Activation and Launch of the SKIPAS, exclusively on the day on which this takes place, but no later than the closing of the Ski Resort on that day.

b) Skipas after 16.00 – a discounted hourly skipas entitling you to use the Ski Resorts from 16.00 until the end of their operating hours, only on the day on which it was activated.

c) Daily skipas – valid for the number of consecutive days covered by the SKIPAS, counted from the moment of Activation of the SKIPAS, regardless of the time at which it takes place, but no longer than until the Ski Resort closes on the last day of the SKIPAS validity,

d) Package skipas - a medium with a SKIPAS stored on it and, in addition, authorisation to use the Thermal Bath according to point I. 14).

e) Skipas for any 14 days during the season - valid on any (not necessarily consecutive) 14 days of the ski season. The SKIPAS expires after the 14th day of use or after the last Ski Resort closes for the ski season.

Table of Activation and Launch of SKIPASES ACCORDING TO THE METHOD OF PURCHASE: