Article 1
Introductory Provisions
1.1 These General Terms and Conditions (hereinafter referred to as the “GTC”) apply to online, e-mail and telephone reservations of accommodation services provided by the operator of Panorama Apartments Bachledka and Bachledka Apartments, the use of the online reservation system of the operator of Panorama Apartments Bachledka and Bachledka Apartments, the payment and cancellation conditions for online, e-mail and telephone reservations made by the client/clients via the website, e-mail or telephone, as well as all other rights and obligations arising from the legal relationship established through reservations made in the above-mentioned manner.
1.2 These General Terms and Conditions govern the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller, which is BACHLEDKA FOOD s.r.o., Company ID No.: 53 849 965, registered in the Commercial Register maintained by the District Court of Prešov, Section 42398/P, registered office: Hviezdoslavovo námestie 16, 811 02 Bratislava, establishment BACHLEDKA SKI & SUN, Ždiar 702, 059 55 Ždiar. (hereinafter referred to as the “seller” or “operator”) and the buyer, the subject of which is the purchase and sale of services on the seller’s e-commerce website, by e-mail or by telephone.
Seller’s contact details:
BACHLEDKA FOOD s.r.o., Hviezdoslavovo námestie 16, 811 02 Bratislava.
Bank account number for cashless payments: 44 6980 4151/ 0200,
IBAN: SK77 0200 0000 0044 6980 4151
Telephone: +421 910 977 388
E-mail: ubytovanie@bachledka.sk
Supervisory authority:
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Prešov Region, Obrancov mieru 6, 080 01 Prešov 1, Department of Technical Inspection of Products and Consumer Protection
Tel. no.: 051/ 7721 597
1.3 The client is entitled to use the reservation services only if they agree to the GTC. The client is advised, in their own interest, to familiarise themselves with these GTC before making a reservation. When using the reservation services repeatedly, the client is obliged to familiarise themselves with the current wording of the GTC each time. The accommodation operator reserves the right to amend these GTC unilaterally, whereby the amendment to the GTC shall take effect on the date of their publication on the website of the operator of Panorama Apartments Bachledka and Bachledka Apartments. If the client does not agree with any of the provisions of these GTC, the operator of Panorama Apartments Bachledka and Bachledka Apartments asks them not to use the reservation system in question. By confirming the reservation, the client expresses their unconditional agreement with these GTC.
1.4 Each client acknowledges that all prices and conditions for reservations and the provision of services apply exclusively to online reservations.
1.5 By using the reservation system, the client declares that they are at least 18 years old and legally capable of acquiring rights and assuming obligations in their own name.
Article 2
Reservation
2.1 When making a reservation, the client may search via the website, by telephone or by e-mail for the currently available accommodation capacity of Panorama Apartments Bachledka and Bachledka Apartments according to the requirements entered in the online reservation form (arrival date, departure date, room type, etc.)
2.2 When making an online reservation, after selecting all the details for the beginning and end of the stay, the room type, additional services and similar options, the client shall fill in all the required information.
2.3 After all the required information has been completed, the advance payment has been made in accordance with these GTC and the information has been verified, a reservation confirmation and an invoice for the advance payment received shall be sent without delay to the e-mail address provided by the client. For an online reservation, the client shall be assigned a reservation number, which serves to confirm the reservation, as a contact detail for making any changes to or cancelling the reservation, and as confirmation upon arrival for the stay.
Article 3
Payment Conditions
3.1 The operator of Panorama Apartments Bachledka and Bachledka Apartments is entitled to receive payment for the ordered services before providing them, and the customer is obliged to pay the price of the services before they are provided.
3.2 The operator of Panorama Apartments Bachledka and Bachledka Apartments is entitled to require an advance payment upon reservation in the amount of 100% of the accommodation price for the stay. During the (winter season), the operator offers the following choice: to pay the advance payment for the entire stay in full, amounting to 100% of the accommodation price for the stay, immediately upon creating the reservation, or to pay 30% of the accommodation price for the stay immediately upon creating the reservation as an advance payment and the remaining 70% of the accommodation price for the stay no later than 21 days before arrival for the stay. The client is obliged to pay the advance payment for the stay reserved by the client in full by credit card (CardPay), via the Tatrapay service or by bank transfer. For this reason, when making a reservation and paying by CardPay, the client is required to provide their credit/debit card number. By confirming the reservation, the client consents to the advance payment for the reserved stay being charged in full in favour of the operator of Panorama Apartments Bachledka and Bachledka Apartments (by debiting the advance payment for the stay) and authorises the operator of Panorama Apartments Bachledka and Bachledka Apartments to make this payment. The advance payment for the stay shall be credited immediately to the bank account of the operator of Panorama Apartments Bachledka and Bachledka Apartments.
3.3 The procedures and activities of the operator of Panorama Apartments Bachledka and Bachledka Apartments are based on ethical principles and respect the client’s privacy. The reservation system currently uses state-of-the-art systems for encrypting sensitive data and information, guaranteeing the full security of the information provided by the client when making a payment.
3.4 The client authorises the operator of Panorama Apartments Bachledka and Bachledka Apartments to verify the information provided about the credit/debit card with the relevant call centre of the bank or company that issued the credit/debit card.
Article 4
Changes to Reservations and Cancellation Conditions
4.1 Any changes to a reservation made by the client may be made electronically by entering the client’s e-mail address provided during the reservation and the reservation number assigned and sent to the client when the online reservation was made, in writing, by telephone or by e-mail through the reservation department of the operator of Panorama Apartments Bachledka and Bachledka Apartments, at telephone number: +421 910 977 388, e-mail address: ubytovanie@bachledka.sk, postal address: Infocentrum, Ždiar 702, 059 55 Ždiar.
When requesting a change to a reservation made, the client must always provide the reservation number assigned when the online reservation was made and sent to the client by e-mail to the address provided by the client when making the online reservation, the variable symbol and invoice number in the case of a reservation made by telephone or e-mail. If the client requests a change to a reservation made which cannot be accommodated for capacity or other operational reasons, the operator of Panorama Apartments Bachledka and Bachledka Apartments shall take all steps to accommodate the client’s requests; however, the operator of Panorama Apartments Bachledka and Bachledka Apartments is not obliged to comply with the client’s request to change the reservation made, and the client shall not be entitled to compensation for damage or any other performance from the operator of Panorama Apartments Bachledka and Bachledka Apartments due to the impossibility of changing the reservation made.
4.2 In the event of the client withdrawing from the contract and cancelling the reservation, the operator of Panorama Apartments Bachledka and Bachledka Apartments shall be entitled to a cancellation fee as follows:
Off-season:
If the stay is cancelled 5 or more days before the start of the stay, the advance payment shall be refunded to the client in full.
If the stay is cancelled less than 4 days before the start of the stay, the cancellation fee shall amount to 100% of the advance payment paid for the stay.
Winter season:
If the stay is cancelled 21 or more days before the start of the stay, the advance payment shall be refunded to the client in full.
If the stay is cancelled 20–12 days before the start of the stay, the advance payment shall be refunded less a cancellation fee amounting to 30% of the accommodation price (of the total accommodation price, not of the advance payment).
If the stay is cancelled less than 12 days before the start of the stay, the cancellation fee shall amount to 100% of the advance payment paid for the stay (of the total accommodation price, not of the advance payment).
Summer season:
If the stay is cancelled 10 or more days before the start of the stay, the advance payment shall be refunded to the client in full.
If the stay is cancelled 9–7 days before the start of the stay, the advance payment shall be refunded less a cancellation fee amounting to 30% of the accommodation price (of the total accommodation price, not of the advance payment).
If the stay is cancelled less than 6 days before the start of the stay, the cancellation fee shall amount to 100% of the advance payment paid for the stay (of the total accommodation price, not of the advance payment).
Last minute/deals and similar.
In the event of cancellation of the stay, a 100% cancellation fee shall apply if the reservation is cancelled or the date of the reservation is changed for all services ordered.
4.3. If a different season is not specified in the reservation confirmation (the season stated in the confirmation shall take precedence over this general provision) by the operator, the following shall apply:
Off-season: from 1.9.2026 to 17.12.2026, from 14.3.2027 to 24.03.2027, from 31.03.2027 to 29.04.2027, from 04.05.2027 to 30.06.2027, from 01.09.2027 to 27.10.2027, from 02.11.2027 to 16.12.2027
Winter season: from 18.12.2026 to 13.03.2027, from 17.12.2027 to 11.03.2028
Off-season from 29.10.2026 to 01.11.2026, from 25.03.2027 to 30.03.2027, from 30.04.2027 to 03.05.2027, from 28.10.2027 to 01.11.2027
Summer season: 01.07.2027 to 31.08.2027
4.4 If the client fails to commence the reserved stay, the operator of Panorama Apartments Bachledka and Bachledka Apartments shall be entitled to a cancellation fee equal to the advance payment.
4.5 In the event of the client withdrawing from the contract and cancelling the reservation, or in the event of the client partially withdrawing from the contract and partially cancelling the reservation, or failing to commence the reserved stay in exceptional circumstances (illness, death, damage caused by a natural disaster, etc.), the operator of Panorama Apartments Bachledka and Bachledka Apartments shall be entitled to waive its claim for payment of the cancellation fee upon presentation of credible evidence of a serious reason for the client’s withdrawal from the contract and cancellation of the reservation, partial withdrawal from the contract and partial cancellation of the reservation, or failure to commence the reserved stay by the client.
4.6 In the event of the client withdrawing from the contract and cancelling the reservation, or partially withdrawing from the contract and partially cancelling the reservation, or failing to commence the stay, the operator of Panorama Apartments Bachledka and Bachledka Apartments shall send the client, in writing or by e-mail, notice of the operator’s claim for the cancellation fee and its amount pursuant to these GTC within 14 days of the date of the client’s withdrawal from the contract and cancellation of the reservation, or of the date of the client’s partial withdrawal from the contract and partial cancellation of the reservation, or of the start date of the stay in the event that the client fails to commence the stay. By confirming the order and expressing consent to these GTC, the client agrees and acknowledges that, in the event of the client’s withdrawal from the contract and cancellation of the reservation, partial withdrawal from the contract and partial cancellation of the reservation, or failure to commence the stay, the operator of Panorama Apartments Bachledka and Bachledka Apartments is entitled to unilaterally set off the client’s claim for the return of the price of the stay paid by the client when making the reservation against the claim of the operator of Panorama Apartments Bachledka and Bachledka Apartments for payment of the cancellation fee specified in these GTC, in the amount in which these claims correspond, while the amount exceeding the mutual claims of the client and the operator of Panorama Apartments Bachledka and Bachledka Apartments shall pay to the client by cashless bank transfer to a bank the client’s account from which the accommodation price was paid when making the reservation, within 30 working days from the day following the day on which the client withdrew from the contract and cancelled the reservation, or partially withdrew from the contract and partially cancelled the reservation, or failed to arrive for the stay. Bank charges associated with refunding the accommodation price to the client shall be borne by the client.
Art. 5
Special provisions
5.1 In the event of any uncertainties or questions arising during an online reservation, the client is entitled to contact the reservation department of the operator of Panorama Apartments and Bachledka Apartments by telephone at:
+421 910 977 388 or by email: ubytovanie@bachledka.sk
5.2 Check-in and check-out take place at the reception desk at the Bachledka Ski & Sun Resort in Bachledova dolina, Ždiar 702, 059 55 Ždiar.
Reception contact: +421 910 977 388.
Check-in is available from 14:00 – 16:00, and in July – August from 14:00 – 17:00. In the case of Panorama Apartments, according to the current operating hours of the Cable car Bachledka from the Ždiar – Bachledova dolina station; detailed information about the operating hours can be found at www.bachledka.sk
Check out is on the day of departure by 10:00. Otherwise, the client will be charged for an additional day of stay. If a later arrival for the stay is required, it is necessary to contact Reception during the current opening hours.
5.3 In the event of special requests (a baby cot, late arrival or departure from the stay (late check-in or late check-out), or interest in reserving additional services, the client is entitled to contact the reservation department of the accommodation operator by telephone at: +421 910 977 388 or by email: ubytovanie@bachledka.sk
Art. 6
Final provisions
6.1 These GTC and the legal relations arising on their basis are governed by the laws of the Slovak Republic.
6.2 If any provision of these GTC is or becomes invalid, ineffective or unenforceable, such invalidity, ineffectiveness or unenforceability shall not affect the validity and effectiveness of the other provisions of these GTC.
6.3 By confirming the reservation, the client expresses their consent to these GTC and undertakes to comply with them. The operator of Bachledka Apartments and Bachledka Apartments reserves the right to amend these GTC. The obligation to notify clients in writing of changes to the GTC is fulfilled by publishing the amended GTC on the website of the apartment operator www.bachledka.sk
6.4 These GTC become valid and effective on 30.9.2026
6.5 Personal data processing principles:
In connection with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data – GDPR, repealing Directive 95/46/EC (General Data Protection Regulation), and Act No. 18/2018 Coll. on the Protection of Personal Data, we fulfil our information obligation in connection with the processing of your personal data.
Please read the following information regarding the way your personal data is processed.
Who processes your personal data?
The processor of your personal data is the company:
BACHLEDKA FOOD s.r.o., Company ID No.: 53 849 965, registered in the Commercial Register maintained by the Prešov District Court, Entry No. 42398/P, registered office: Hviezdoslavovo námestie 16, 811 02 Bratislava, operating address: Ždiar 702, 059 55 Ždiar.
For what purposes do we process your personal data and what is the legal basis for its processing?
Processing based on a contract and pre-contractual relations:
In connection with processing your accommodation reservation and providing services, we are entitled to process your personal data on the basis of a contractual relationship without your consent.
The personal data obtained from you by completing the contact form is used for the purposes of pre-contractual relations (e.g. a request for a price quotation, a request for more detailed specifications of the products or services provided), and we are also entitled to process it without your consent.
In Ždiar, 30.9.2026