Every visitor is obliged to familiarise themselves with these Visitor Regulations upon entering the Treetop Walk and comply with all of their provisions.
1. General provisions
Entry to the Treetop Walk is permitted only during operating hours and with a valid ticket.
The operator is entitled to temporarily suspend operations or close the Treetop Walk due to adverse weather conditions, a technical failure, maintenance, an extraordinary event or for the safety of visitors.
During the Goral Folklore Festival, the price list valid for the Goral Folklore Festival will apply.
Visitors are obliged to comply with these Visitor Regulations, safety instructions and the instructions of the operator’s employees.
2. Children and supervision
Children under 12 years of age may enter the Treetop Walk only when accompanied by a person over 18 years of age.
The person supervising a child is obliged to ensure appropriate supervision of the child throughout the entire visit and to ensure compliance with these Visitor Regulations.
Visitors are obliged to behave in such a way that they do not endanger themselves or other visitors.
3. Visitor safety
Visitors are obliged to use the Treetop Walk and individual attractions only in the manner specified by the operator and in accordance with the instructions provided at the individual attractions.
It is prohibited to lean over the railing, enter areas not intended for visitors, throw objects from the Treetop Walk or otherwise endanger the safety of persons.
Visitors are obliged to immediately report to an operator’s employee any injury, damage to equipment or other extraordinary event of which they become aware.
In the event of an extraordinary event, visitors are obliged to immediately follow the instructions of the operator’s employees and the responding emergency services.
4. Personal belongings and luggage
Visitors are obliged not to leave their personal belongings unattended.
The operator is not liable for the loss, damage or theft of visitors’ belongings to the extent that it is not liable for them under the applicable legislation.
Visitors acknowledge that, before entering the Treetop Walk or, where applicable, during their visit to the Treetop Walk, the operator is entitled to inspect their luggage in order to determine whether it contains dangerous objects that could endanger the safety, health or lives of other visitors, or whether it contains animals. Visitors are obliged to open their luggage and show its contents to the operator upon request. A visitor whose luggage contains objects that could endanger the safety, health or lives of other visitors, or a visitor whose luggage contains an animal, will not be admitted to the Treetop Walk or may be removed from the Treetop Walk without entitlement to a refund of the admission fee.
5. Prohibitions and restrictions
The following are prohibited on the Treetop Walk in particular:
a) entering outside operating hours without the operator’s consent;
b) entering areas not intended for visitors;
c) leaning over the railing or otherwise endangering one’s own safety or the safety of others;
d) throwing objects from the Treetop Walk;
e) damaging equipment, signage or safety features;
f) discarding litter outside designated areas;
g) smoking or using an open flame in places where this is not permitted;
h) entering under the influence of alcohol or other addictive substances while in a condition that endangers safety;
i) bringing objects or equipment that may endanger the safety of visitors or damage equipment;
j) using bicycles, scooters, roller skates, ski boots, crampons, hiking poles with sharp tips or other equipment that may damage the surface or endanger other visitors;
k) using drones or other unmanned devices without the operator’s prior consent and in breach of applicable legislation.
Food and drinks may be consumed only in places designated by the operator.
Entry to the Treetop Walk with animals is not permitted. Animals may be left only in places designated by the operator and at the responsibility of their keeper.
6. Adrenaline and adventure attractions
Visitors are obliged to comply with the rules and instructions provided at the individual adventure attractions.
If a specific attraction has an age, height, weight or other usage requirement, visitors are obliged to comply with that requirement.
Adrenaline features may be used only in the manner specified by the operator and with regard to the safety of other visitors.
7. Toboggan
The toboggan may be used only if the conditions specified by the operator are met.
The minimum visitor height for using the toboggan is 120 cm.
The mat designated by the operator must be used when riding. The toboggan may only be used by one person at a time.
It is prohibited to enter the toboggan track before the landing area has been cleared, to get off during the ride, change the direction of travel or use the toboggan in any way other than intended.
The toboggan may be temporarily closed due to adverse weather conditions, a technical failure, maintenance or safety reasons.
8. Adverse weather and evacuation
In the event of a storm, strong winds, ice or other adverse weather conditions, operations of the Treetop Walk or individual attractions may be temporarily suspended.
In the event of an evacuation, visitors are obliged to follow the instructions of the operator’s employees and immediately leave the designated area.
Visitors must not leave the designated route without authorisation or enter areas reserved for staff or emergency services.
9. Injuries and liability
Visitors are obliged to immediately report any injury or other extraordinary event to an operator’s employee.
Visitors are liable for damage they cause to the operator or other persons by breaching their obligations.
The operator is not liable for damage or harm to the extent that it results from an act or omission of the visitor or a person who was obliged to supervise the visitor, if this follows from the applicable legislation.
The provisions on liability shall always apply in accordance with the applicable legislation.
10. Photography and audiovisual recordings
Visitors may take ordinary photographs and create audiovisual recordings, provided that this does not compromise safety, restrict the rights of other visitors or damage the equipment.
When taking photographs and using mobile devices, visitors must pay attention to their own safety and the safety of other visitors.
Professional photography, filming, audiovisual production or other commercial use of the Treetop Walk premises is only possible with the prior consent of the operator.
Photography or audiovisual recordings made by the operator and their potential use are governed by separate information and legal terms.
11. CCTV system and personal data protection
The operator informs visitors to the Treetop Walk that certain areas (ticket offices, the observation tower of the Treetop Walk and the entrance to the PANORAMA Restaurant building from the Treetop Walk) are monitored by a CCTV system during the operating hours of the Treetop Walk, and video recordings are made. The video recording made will be used in the event of loss, theft or damage to the property of visitors or the operator, or in the event of any other similar incident in this area. In such a case, the video recording made will be handed over to the relevant state authorities, in particular the Police Force of the Slovak Republic.
Any processing of personal data is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data – GDPR, and Act No. 18/2018 Coll. on the protection of personal data. Further information on the rights of visitors under the above regulation and act can be found on the websites https://dataprotection.gov.sk/uoou/sites/default/files/nariadenie_2016_679_text_sk.pdf and https://dataprotection.gov.sk/uoou/sk/content/zakon-c-182018-z-z-o-ochrane-osobnychudajov-o-zmene-doplneni-niektorych-zakonov-publikovany.
12. Breach of the Visitor Regulations
A visitor who breaches the Visitor Regulations, safety instructions or instructions given by the operator’s employees may be asked to remedy the breach immediately or to leave the Treetop Walk.
A visitor may be removed from the Treetop Walk premises, in particular if they endanger themselves or other persons, damage property, fail to follow employees’ instructions or use the equipment contrary to the applicable rules.
In the event of removal due to a breach of the Visitor Regulations, the visitor will generally not be entitled to a refund of the admission fee.
13. Consumer disputes
If a consumer dispute arises between the operator and a visitor – consumer from a contract for the provision of services and the dispute cannot be resolved by mutual agreement, the visitor – consumer may submit a proposal for the out-of-court settlement of such dispute to an authorised alternative dispute resolution entity. The list of entities to which a consumer may turn can be found at: https://consumer-redress.ec.europa.eu/list-alternative-dispute-resolution-adr-bodies_sk?f%5B0%5D=adr_origin_cty_vocab_adr_origin_cty_org_assoc%3Ahttp%3A//publications.europa.eu/resource/authority/country/SVK#oe-list-page-filters-anchor
14. Final provisions
These Visitor Regulations are binding on all visitors to the Treetop Walk.
By entering the Treetop Walk, the visitor confirms that they had the opportunity to familiarise themselves with the Visitor Regulations and undertakes to comply with them.
Issued on: 01.10.2026
Effective from: 14.10.2026
Operator: CHODNÍK KORUNAMI STROMOV BACHLEDKA s.r.o.