Every visitor is obliged to familiarise themselves with these Visitor Regulations upon entering the Forest Kingdom and to comply with all their provisions.
Public children's playground in compliance with STN – EN 1176 ed.2: Forest Kingdom Bachledka, Tatranská Lomnica 14741, 059 60 Vysoké Tatry
1. General provisions
Entry to the Forest Kingdom grounds is permitted only during operating hours and with a valid ticket.
The operator is entitled to temporarily suspend the operation of the Forest Kingdom or its individual attractions, or to close the grounds, due to adverse weather conditions, a technical fault, maintenance, an extraordinary event or for the safety of visitors.
The Forest Kingdom operates depending on the current weather conditions. In the event of adverse weather, the grounds or individual attractions may not be accessible.
A special event price list may apply during the Goral Folklore Festival.
Visitors are obliged to comply with these Visitor Regulations, safety instructions, the rules for using individual attractions and the instructions of the operator's employees.
By entering the Forest Kingdom grounds, visitors acknowledge that this is a natural children's playground and experience area containing attractions with varying degrees of physical difficulty and potential risk.
Visitors are obliged to assess their own physical abilities and those of their child in relation to the specific attraction and to use it only in the manner for which it is intended.
2. Children and supervision
Children under the age of 14 may enter the Forest Kingdom only when accompanied by a person over 18 years of age.
The person supervising the child is obliged to provide adequate supervision throughout the entire visit and to ensure compliance with these Visitor Regulations.
Supervision of the child may not be delegated to the operator's employees unless such a service is expressly provided and agreed upon.
The accompanying adult is obliged to familiarise the child with the rules for the safe use of the attractions and to supervise the child to ensure that they use the individual attractions appropriately for their age, abilities and physical fitness.
Visitors are obliged to behave in a manner that does not endanger themselves or other visitors.
3. Visitor safety
Visitors are obliged to use the grounds and individual attractions only in the manner specified by the operator and in accordance with the instructions displayed at the individual attractions.
Before using an attraction, visitors are obliged to familiarise themselves with its rules of use, particularly any age, height, weight or other restrictions.
Visitors are obliged to respect the capacity of individual attractions and to maintain safe distances between visitors.
It is forbidden to use attractions in a manner not specified by the operator or that may lead to injury, damage to the equipment or endangerment of other persons.
Visitors are obliged to immediately report to an operator's employee any injury, damage to equipment, dangerous situation or other extraordinary event of which they become aware.
In the event of an extraordinary event, visitors are obliged to immediately follow the instructions of the operator's employees and the responding emergency services.
4. Use of attractions and play equipment
Individual attractions and play equipment may be used only in the manner specified by the operator.
Visitors must not overload or damage the attractions, use them contrary to their purpose or carry out activities on them that are not intended by the operator.
The following are prohibited on the attractions in particular:
using an attraction in a manner inconsistent with its intended purpose;
using an attraction beyond its permitted capacity;
using an attraction despite a prohibition or warning issued by the operator;
deliberately damaging the structure, ropes, nets, mats, barriers or other parts of the attractions;
entering areas intended for staff only;
jumping or getting off an attraction at places where this is not permitted;
overtaking or endangering other visitors;
using an attraction under the influence of alcohol or other addictive substances to a degree that endangers safety;
using an attraction if its technical or surface condition is not suitable for safe use.
If a visitor notices damage to an attraction or any part thereof, they are obliged not to use the attraction and to immediately inform an operator's employee.
5. Clothing, footwear and personal belongings
Visitors are obliged to choose clothing and footwear suitable for moving around a natural area and using individual attractions.
It is not advisable to use the attractions while wearing footwear or clothing that may increase the risk of injury.
Before using certain attractions, visitors are obliged to remove items that could fall during use of the attraction, become caught in the structure or endanger the visitor or other persons.
Visitors are advised to remove, in particular, loose-hanging jewellery, chains, scarves and other items that may pose a safety risk before using the attractions.
Long hair should be tied back so that it cannot become caught in the structure or moving parts of an attraction.
Visitors or the person supervising them are responsible for personal belongings.
6. Luggage and personal belongings
Visitors are obliged not to leave their personal belongings unattended.
The operator is not liable for the loss, damage or theft of visitors' belongings to the extent that they are not liable for them under the applicable legislation.
Visitors acknowledge that the operator is entitled to inspect visitors' luggage before they enter the grounds or, where appropriate, during their visit in order to determine whether it contains objects or substances that could endanger the safety, health or lives of visitors or damage the equipment, or whether it contains animals.
Visitors are obliged to open their luggage at the operator's request and allow its contents to be inspected.
Visitors found to be carrying objects or other items that may endanger the safety, health or lives of visitors will not be admitted to the grounds or may be removed from the grounds without entitlement to a refund of the admission fee.
7. Prohibitions and restrictions
The following are prohibited on the Forest Kingdom grounds in particular:
entering the premises outside operating hours without the operator’s consent;
entering areas not intended for visitors;
damaging attractions, play elements, railings, nets, ropes, signage, information boards or other equipment;
throwing objects or otherwise endangering other visitors;
littering outside designated areas;
smoking or using open fire in places where this is not permitted;
bringing or using objects and equipment that may endanger the safety of visitors or damage the equipment;
entering under the influence of alcohol or other addictive substances in a state that endangers safety;
using bicycles, scooters, roller skates or other sports equipment in a manner that may endanger other visitors or damage the premises;
using drones or other unmanned devices without the operator’s prior consent and in violation of applicable legislation;
arbitrarily relocating or modifying play elements, safety features or equipment on the premises;
entering attractions marked as closed or out of operation.
Food and drinks may be consumed only in areas designated by the operator.
Animals are not permitted to enter the Forest Kingdom premises. Animals may only be left in areas designated by the operator and at the responsibility of their keeper.
8. Rope attractions, trampolines, slides and other adventure elements
Rope courses, trampolines, slides, dry spiral slides, swings, cableways and other adventure elements may only be used in accordance with the rules displayed at the respective attraction.
If an age, height, weight or other condition of use is specified for a particular attraction, the visitor is obliged to comply with this condition.
When using rope attractions, visitors must follow the instructions concerning the method of movement, route direction, spacing and number of persons.
Trampolines may only be used in accordance with their rules and with regard to the number of persons specified by the operator.
Before using a trampoline, footwear and objects that could pose a risk to the visitor or other persons must be removed.
Jumping in a manner that could intentionally endanger or result in a collision with another person is prohibited.
Slides and dry spiral slides may only be used in the manner specified by the operator. Before using the attraction, the visitor must wait until the landing area is clear.
Entering the attraction track when another person is on it is prohibited.
If an attraction is closed due to adverse weather, a technical fault, maintenance or safety reasons, visitors must not use it.
9. Adverse weather and the condition of attractions
The Forest Kingdom is located in a mountainous and natural environment, and the operation of the premises and individual attractions may therefore be affected by current weather conditions.
In the event of rain, storms, strong winds, frost, snow, black ice, extreme temperatures or other adverse weather conditions, the operation of the premises or individual attractions may be temporarily suspended.
The operator is entitled to close a particular attraction if its surface or structure is not safe in view of the current conditions.
In hot weather, some attraction surfaces or structures may become extremely hot. When using attractions, visitors must take the current conditions into account and follow the operator’s instructions.
Visitors must immediately comply with employees’ instructions concerning the suspension or termination of the use of attractions.
10. Evacuation and emergencies
In the event of a fire, storm, strong wind, technical fault, injury or other emergency, visitors may be instructed to leave a particular attraction or the entire premises.
In the event of an evacuation, visitors must follow the instructions of the operator’s employees and the emergency services and immediately leave the designated area.
Visitors must not arbitrarily leave the designated evacuation route or enter areas reserved for staff or emergency services.
In the event of an evacuation, the person supervising a child is obliged to ensure the child’s safe transfer and must not leave the child unattended.
11. Injuries and liability
Visitors must immediately report any injury, damage to equipment or other emergency to an employee of the operator.
In the event of an injury, visitors must provide the necessary assistance in dealing with it and follow the instructions of the operator’s employees or the emergency services.
Visitors are liable for any damage they cause to the operator or other persons by breaching their obligations.
The person supervising a child is responsible for properly carrying out supervision to the extent stipulated by the applicable legislation.
The operator is not liable for damage or harm to the extent that it arose as a result of an act or omission by the visitor or by a person who was obliged to supervise the visitor, where this follows from the applicable legislation.
The provisions on liability shall always apply in accordance with the applicable legislation.
12. Photography and audiovisual recordings
Visitors may take ordinary photographs and create audiovisual recordings, provided that this does not endanger safety, restrict the rights of other visitors or damage the equipment.
When taking photographs and using mobile devices, visitors must pay attention to their own safety and the safety of other visitors.
When taking photographs or creating audiovisual recordings, visitors must not enter areas not intended for visitors or interfere with the operation of attractions.
Professional photography, filming, audiovisual production or other commercial use of the Forest Kingdom premises is permitted only with the operator’s prior consent.
Photographs or audiovisual recordings created by the operator and their possible use are governed by separate information and legal terms.
13. CCTV system and personal data protection
The operator may use a camera system in the Forest Kingdom premises and related operating areas for the purposes of protecting life, health and property, preventing and detecting unlawful conduct, protecting visitors and employees, and protecting the operator’s property.
If a particular area is monitored by a camera system, visitors are informed of this fact by appropriate signage in that area.
The image recordings made may be provided to the relevant public authorities in the event of a security incident, damage to or theft of property, an injury or another similar event, provided this is in accordance with applicable legislation.
Personal data is processed in accordance with applicable legislation on personal data protection, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection, as amended. Further information on visitors’ rights under the aforementioned regulation and Act can be found on the websites https://dataprotection.gov.sk/uoou/sites/default/files/nariadenie_2016_679_text_sk.pdf and https://dataprotection.gov.sk/uoou/sk/content/zakon-c-182018-z-z-o-ochrane-osobnychudajov-o-zmene-doplneni-niektorych-zakonov-publikovany.
Detailed information on the processing of personal data and the rights of data subjects is provided in the relevant information documents of the operator.
14. Violation of the Visitor Regulations
A visitor who violates the Visitor Regulations, safety instructions, the rules for using the attractions or the instructions of the operator’s employees may be asked to immediately remedy the breach or leave the particular attraction or the entire premises.
A visitor may be expelled from the Forest Kingdom premises, in particular if they:
endanger themselves or other persons;
damage or intentionally misuse equipment;
fail to follow the instructions of employees;
use an attraction in breach of the rules;
enter closed or restricted areas;
are on the premises under the influence of alcohol or other addictive substances in a condition that endangers safety;
seriously violate these Visitor Regulations in any other way.
If expelled for violating the Visitor Regulations, the visitor is generally not entitled to a refund of the admission fee.
In the event of a serious or repeated violation of the rules, the operator may refuse the visitor further entry to the premises.
15. Consumer Disputes
If a consumer dispute arises between the operator and a visitor acting as a consumer from a service agreement and cannot be resolved by mutual agreement, the visitor acting as a consumer may use the options for out-of-court resolution of the consumer dispute in accordance with the applicable legislation of the Slovak Republic.
Information on the relevant entities for out-of-court resolution of consumer disputes is available on the websites of the Ministry of Economy of the Slovak Republic and the Slovak Trade Inspection.
16. Final Provisions
These Visitor Regulations are binding on all visitors to the Forest Kingdom.
By entering the Forest Kingdom, the visitor confirms that they have had the opportunity to familiarise themselves with the Visitor Regulations and undertake to comply with them.
The person supervising a child is responsible for familiarising the child with the rules of safe conduct and for providing appropriate supervision of the child throughout the entire visit.
The operator reserves the right to amend or update these Visitor Regulations in accordance with the current operating, technical and legal conditions.
In the event of any conflict between these Visitor Regulations and applicable legislation, the relevant provisions of applicable legislation shall prevail.
Issued on: 01.10.2026
Effective from: 14.10.2026
Operator: Treetop Walk s.r.o.